Customer Experience Quality Specialist
3 settimane fa
Sealed Air is committed to attracting and retaining top talent to drive business outcomes and customer satisfaction. We are seeking a highly skilled Customer Quality Engineer to join our team in Italy. As a key member of our quality team, you will play a vital role in ensuring our customers receive exceptional quality products and services.
Key Responsibilities:
- Champion the handling of customer complaints and ensure quality objectives are met.
- Provide clear and complete descriptions of customer problems and propose effective solutions.
- Work closely with sales, applications, and manufacturing departments to identify and address customer issues.
- Analyze complaints trends and propose improvement actions.
Requirements:
- Masters in Science or Technology, or equivalent practical experience in the food or packaging industry.
- Strong customer orientation, communication skills, and team spirit.
- Good technical understanding, analytical skills, and the ability to make complex facts understandable to others.
- Autonomous, precise, tenacious, persistent, and resilient.
Travel Requirements: Regular trips to customers and European manufacturing sites (approximately 30% of working time).
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