Technical Field Specialist

17 ore fa


Bardi, Emilia-Romagna, Italia Bystronic Laser Ag A tempo pieno

Overview

Bystronic is a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

Salary

We offer a competitive salary, estimated at $65,000 per year, based on industry standards and location.

Job Description

The Technical Field Specialist will be responsible for demonstrating strong customer service skills, performing field service for all Bystronic equipment and products, and troubleshooting and repairing with minimum assistance.

Main Responsibilities:

  • Demonstrate a strong knowledge of customer service skills
  • Perform field service for all Bystronic equipment and products
  • Troubleshoot and repair with minimum assistance
  • Complete machine relocation independently
  • Conduct installations, start-ups, and commissioning of equipment
  • Provide 1st level technical field support
  • Instruct customers on metal applications, machine procedures, and operation and safety
  • Demonstrate Technical Specialist ability on one or more products
  • Build positive relationships with customers

Required Skills and Qualifications

To be successful in this role, you will need:

  • Mechanical/Electrical educational background
  • Minimum of 2-3 years maintenance, installation, and/or service experience
  • Ability to work overtime and weekends if necessary (90% travel)
  • Linguistic skills: fluent in both official languages (Italian and English)
  • Capacity to make effective decisions and creatively build effective programs to increase sales and build customer satisfaction based on business needs
  • Aptitude to adapt at balancing priorities based on repair workload
  • Demonstrated ability to perform well as a self-starter and work well in a team environment

Benefits

We are proud to offer our employees a range of benefits that enhance their overall quality of life. These include:

  • Ongoing training and professional development opportunities
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • A supportive and inclusive work environment


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