Uptime Services Operations Coordinator
5 giorni fa
**Job Summary:**
We are seeking a talented Uptime Services Operations Coordinator to join our team at Cummins Inc. in Florence, KY.
As a key member of our Uptime Services team, you will play a critical role in ensuring timely order fulfillment and providing exceptional customer support.
**Key Responsibilities:**
- Manage the end-to-end order life cycle for assigned customer accounts to ensure timely order delivery.
- Serve as a single point of contact for customers to resolve order processing, scheduling, and shipping queries.
- Perform order management tasks for a specific set of customers/accounts; have responsibility for the entire order life cycle (order entry, order modification, invoicing, credits/debits, logistics documentation).
- Provide consultative order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance.
**Requirements:**
- 0-2 years of customer order management experience; customer-facing; supply chain/logistics; international trade experience preferred.
- Effective written and oral communication skills are a must.
- Proficient with Microsoft Office, including Excel and Access.
- Salesforce Service Cloud experience is highly preferred.
**Compensation and Benefits:
The estimated salary range for this position is $62,500 - $92,000 per year, commensurate with experience.
Cummins offers a comprehensive benefits package, including health insurance, 401(k) retirement plan, paid time off, and opportunities for professional growth and development.
**Why Choose Cummins?
Cummins is an equal opportunity employer dedicated to diversity in the workplace. We provide a collaborative and inclusive work environment that values creativity, innovation, and teamwork.
We believe in empowering our employees to make a positive impact on the communities where we operate.
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