Campervan Service Manager

2 settimane fa

Venezia, Veneto, Italia Indie campers A tempo pieno

ABOUT US

Indie Campers is a leading campervan Marketplace dedicated to making road trips accessible for everyone. With a focus on digital solutions and customer satisfaction, we have created a seamless booking experience and provide high-quality road trips at competitive prices.

Having facilitated over one million nights of rentals through our platform, we proudly serve more than 300,000 travelers from 169 countries. Our offerings include a diverse range of road trip options: short-term RV rentals, long-term campervan subscriptions, and vehicle sales.

Driven by a strong technological foundation, we face exciting challenges that require exceptional talent and commitment. We are expanding our team and seek individuals eager to embark on this journey with us.

THE ROLE

We are in search of a travel enthusiast with a strong dedication to customer service for our depot. In this role, you will represent our company, reporting directly to the Operations Area Manager, with the objective of delivering outstanding customer experiences, ensuring our fleet of campervans and depot are maintained to the highest standards, and managing all operational issues to ensure seamless depot functionality.

KEY RESPONSIBILITIES

  • Manage incoming reservations, conduct vehicle check-ins and check-outs, and coordinate team activities;
  • Train, supervise, and mentor your team;
  • Oversee fleet maintenance, logistics, and ensure campervans are in optimal condition;
  • Control workforce planning, manage inventory, and liaise with local suppliers and cleaning services;
  • Address complaints, emergencies, and any local issues to ensure smooth operations;
  • Assist in the resale of campervans, preparing and showcasing them to potential buyers.

WHO WE ARE LOOKING FOR

  • A travel enthusiast with a knack for customer interaction, ideally with experience in Tourism, Hospitality, Retail, or Rent-a-car;
  • At least 1 year of experience in a management or supervisory role;
  • Fluency in English and Italian is essential;
  • Eligibility to work in Italy, a valid driver's license, and confidence in driving a campervan are mandatory;
  • Availability to work on weekends and public holidays;
  • A responsible individual who takes their role seriously and can be relied upon.

THE INDIE COMMITMENT

  • Join a dynamic, fast-growing, and innovative company where your contributions matter;
  • Opportunities for career advancement in Field Operations across the US and Europe, or transition to a role at our headquarters;
  • Continuous training and coaching to enhance your skills;
  • Fixed schedules with rotating weekends and holidays among team members;
  • Compensation package that includes performance and referral bonuses;
  • Experience free road trips to see our services in action.

Are you ready to embrace the Indie spirit?

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