Customer Engagement Specialist

1 settimana fa


Milano, Lombardia, Italia Planet A tempo pieno
{"Key Responsibilities":"Job Responsibilities
  • Identify cross-sell opportunities within existing accounts, working closely with Account Managers to understand customer needs.
  • Build trusted relationships with customers, providing exceptional service and ensuring seamless sales cycles.
  • Present compelling proposals, define pricing models, negotiate, and sign cross-sell deals to drive revenue growth.
  • Own the full sales cycle from contract to revenue realization, ensuring all signed opportunities are executed according to plan.
  • Monitor, analyze, and create reports on opportunity activity, particularly cross-sell migration process, using internal CRM tools.
Collaboration and Communication

Collaborate internally with various teams, including technology, product, operations, and sales teams, to create clear cross-functional process flows that boost customer satisfaction.

About the Role

This role requires a self-starter who enjoys searching for new business opportunities, with a passion for building strong customer relationships and internal team relationships.

Requirements
  • Experience selling payments and delivering cross-sell campaigns within the Hospitality or Retail vertical.
  • Ability to drive revenue growth and product adoption to exceed program revenue and pipeline targets.
  • Strong analytical skills with experience in data analysis tools (e.g., SQL, Tableau, PowerBI) and CRM tools (e.g., Salesforce).
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to manage multiple priorities effectively and work independently as part of a team.
"}

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