Italian Speaking Customer Success Representative in Lisbon, Portugal

1 settimana fa


Roma, Lazio, Italia Cross Border Talents A tempo pieno

Customer Success Role Overview

At Cross Border Talents, we are seeking an Italian-speaking Customer Success Agent to join our team in Lisbon, Portugal. This on-site position is ideal for individuals who are fluent in Italian and possess a good command of English.

Key Responsibilities:

  • Deliver exceptional support to Italian-speaking clients via phone, email, and chat, promptly addressing their needs and resolving issues.
  • Effectively diagnose and troubleshoot client issues, ensuring their satisfaction with the solutions provided.
  • Maintain accurate records of client interactions and feedback in our CRM system.
  • Foster strong relationships with clients, ensuring high levels of satisfaction and loyalty.
  • Collaborate with colleagues and other departments to ensure smooth service delivery and a positive client experience.

Requirements:

  • Native-level fluency in Italian, with at least B2-level English proficiency.
  • EU citizenship or a Portuguese residence card is required.
  • Previous experience in client support or a related field is beneficial but not required.
  • Willingness to move to Lisbon, Portugal, with relocation packages available for those relocating from abroad.

Benefits:

  • Competitive salary package that reflects your skills and experience.
  • Potential to earn bonuses based on your performance.
  • Daily allowances for meals and transportation.
  • Comprehensive private health insurance coverage.
  • A €2,000 welcoming bonus as a new hire.
  • Financial assistance for relocation, including help with finding accommodation.

How to Apply:

If this opportunity interests you, please send your CV in English to the provided email with the subject line "Italian-Speaking Customer Success - Lisbon." Include a brief cover letter explaining your interest in the role and how your skills align with our requirements.



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