Italian Speaking Customer Success Representative in Lisbon, Portugal
1 settimana fa
Customer Success Role Overview
At Cross Border Talents, we are seeking an Italian-speaking Customer Success Agent to join our team in Lisbon, Portugal. This on-site position is ideal for individuals who are fluent in Italian and possess a good command of English.
Key Responsibilities:
- Deliver exceptional support to Italian-speaking clients via phone, email, and chat, promptly addressing their needs and resolving issues.
- Effectively diagnose and troubleshoot client issues, ensuring their satisfaction with the solutions provided.
- Maintain accurate records of client interactions and feedback in our CRM system.
- Foster strong relationships with clients, ensuring high levels of satisfaction and loyalty.
- Collaborate with colleagues and other departments to ensure smooth service delivery and a positive client experience.
Requirements:
- Native-level fluency in Italian, with at least B2-level English proficiency.
- EU citizenship or a Portuguese residence card is required.
- Previous experience in client support or a related field is beneficial but not required.
- Willingness to move to Lisbon, Portugal, with relocation packages available for those relocating from abroad.
Benefits:
- Competitive salary package that reflects your skills and experience.
- Potential to earn bonuses based on your performance.
- Daily allowances for meals and transportation.
- Comprehensive private health insurance coverage.
- A €2,000 welcoming bonus as a new hire.
- Financial assistance for relocation, including help with finding accommodation.
How to Apply:
If this opportunity interests you, please send your CV in English to the provided email with the subject line "Italian-Speaking Customer Success - Lisbon." Include a brief cover letter explaining your interest in the role and how your skills align with our requirements.
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