Product Support Specialist
3 settimane fa
About the Role
We are seeking a skilled Product Support Specialist to join our team at Ingersoll Rand. As a key member of our Compression Technologies & Services department, you will play a critical role in supporting our customers with aftermarket parts identification and warranty claim validation.
Key Responsibilities
- Provide timely and accurate support for compressor products.
- Develop and deliver Distributor training remotely and face-to-face (occasional travel required).
- Maintain ticket & claims system for all open issues (warranty & parts identification) within SLAs, while using problem-solving & analysis to demonstrate areas for improvement (MDI).
- Effectively collaborate with colleagues, Warranty, Technical Support, Engineering, Quality & Sales.
- Resolve application and conversion issues, facilitating parts installation. Investigate and review engineering documentation to support conversions or machine upgrades.
- Use warranty database to develop and issue detailed reports supporting corrective action. Engage regularly with global stakeholders to ensure we have consistent and best-in-class processes with cross-functional teams.
- Make technical assessments on warranty claims and decisions to assign defect cost liability.
- Coordinate with project management teams concerning; systems, change requests, testing environments & database maintenance.
Requirements
- Preferred, four-year technical degree (mechanical / electrical),
- Or, applicable trade qualification with relevant technical experience would be sufficient.
What We Offer
- Dynamic international working environment
- Equity Grant program
- Welfare program
- Ticket restaurants
- LinkedIn learning access
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