IT Expert for Ticket Management Application
7 giorni fa
The IT Expert will be involved in the application maintenance and new developments for the ticketing platform developed on the SNOW platform used by Allianz Italy companies. The Ticketing system used is based on the market platform with some customizations developed in-house.
Key Responsibilities- Interface with the corporate user for managing requests both in terms of drafting functional requirements and planning.
- Functional knowledge of business processes developed on the ServiceNow platform.
- Monitor the activities of the Application Management team (outsourced to an external supplier), to verify compliance with the required service levels and fulfillment of tickets within the agreed SLA.
- Ensure that new implementation and projects are planned and executed in line with business strategy and group IT standards.
- Hold weekly alignment meetings to share the status of activities, any critical issues and possible solutions.
- At least 2/3 years of experience as PM / PMO and as functional analyst.
- Good knowledge of the ServiceNow market platform.
- Experience with Agile and Waterfall methodologies.
- Excellent problem-solving and teamwork skills.
- Strong communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
- Strong goal-oriented mindset, initiative, autonomy, proactivity, problem solving abilities.
- English Professional level.
Allianz Popular SL. is a leading insurance and asset management company in the world. We care for our employees, their ambitions, dreams and challenges, and strive to create an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
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Milano, Lombardia, Italia Allianz Popular Sl. A tempo pienoJob Title: IT Expert for Ticket Management ApplicationThe IT Expert will be involved in the application maintenance and new developments for the ticketing platform developed on the SNOW platform used by Allianz Italy companies. The Ticketing system used is based on the market platform with some customizations developed in-house.Key Responsibilities:Interface...
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