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Operations Team Lead

2 mesi fa


Milano, Lombardia, Italia AXA Group A tempo pieno
Job Summary

AXA XL is seeking a highly skilled Middle Office Team Lead to oversee a team of Underwriting Assistants in Milan, Italy. As part of the Operations Division, this role will ensure high-quality, timely service to all stakeholders by acting as the primary point of contact from an operational perspective.

Key Responsibilities
  • Ensure individual and corporate targets are met while fostering continuous development of staff.
  • Provide feedback to staff both formally and informally.
  • Manage Interns/trainee onboarding and training on the job.
  • Ensure all functions within the team follow relevant procedures, KPIs, and are compliant with regulatory requirements.
  • Monitor and report fulfillment of MO KPIs to Operation Lead.
  • Continually look to enhance the efficiency of processes, find and implement solutions to mitigate and improve them.
  • Coordinate meetings with stakeholders to monitor ongoing activities, check common procedures, and objectives.
Requirements
  • Strong knowledge of insurance policy forms, operating systems, rating, coding, and policy administration.
  • Knowledge of the insurance regulatory system and Underwriting process.
  • Ability to anticipate key issues and negotiate high-stakes or multi-entity contracts.
  • Focus on customer centricity, leveraging technology and data to understand and anticipate customer needs and behaviors.
  • Decision-making skills, selecting relevant information among vast amounts of available data.
  • Leadership skills, conveying a clear vision, taking others' perspectives into account, and using data/facts to agree on a common vision and roadmap.
About AXA XL

AXA XL is a leading provider of P&C and specialty risk solutions. We combine a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace. Our approach to corporate responsibility is centered around climate, water, and financial resilience, and we are committed to equal employment opportunity and diversity.