Customer Service Representative for Luxury Fashion Brand

1 mese fa

Milano, Lombardia, Italia Orienta A tempo pieno

Orienta Società Benefit is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Milan. As a key member of our Customer Care team, you will be responsible for delivering exceptional customer experiences and actively enhancing our brand image.

You will have the opportunity to work in a dynamic and multicultural environment, assisting with customer inquiries, handling returns and exchanges, and providing accurate and detailed information regarding products and services. Your excellent communication skills in English and French will be essential in providing top-notch customer service.

Responsibilities:

  • Support the customer service team in handling online customer inquiries via different channels;
  • Actively provide product recommendations and guidance to customers, based on their preferences and needs;
  • Assist with online order processing, including taking payments, verifying customer details, and entering orders accurately into the system;
  • Investigate and resolve customer complaints and issues, providing prompt and effective solutions;
  • Provide accurate and detailed information regarding products, services, and company policies;
  • Collaborate with the shipping department to ensure timely and accurate delivery of customer orders;
  • Maintain customer records in an organized manner, updating contact details and order information as necessary;
  • Process returns and exchanges, ensuring all necessary paperwork and procedures are followed.

Requirements:

  • Excellent verbal and written communication skills in English and French;
  • Fluent in Microsoft Office suite, including Word, Excel, and Outlook;
  • Strong attention to detail and ability to resolve customer complaints and conflicts with tact and diplomacy;
  • Ability to work efficiently and handle stressful situations in a fast-paced environment;
  • Strong organizational skills with the ability to handle multiple tasks simultaneously;
  • Exceptional interpersonal skills, with the ability to build rapport and maintain positive customer relationships;
  • Knowledge of luxury & fashion business is a plus.

We offer a 6-month internship with the possibility of full-time employment, a full-time schedule from Monday to Friday, and the possibility of 1 day of smart working per week. The internship will take place in Milan, in the Porta Genova area.

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