IT Operations Team Lead
2 giorni fa
About Motork
Motork is a leading sales and marketing technology company in Europe, specializing in the automotive sector. Our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services, offering the best digital customer experience.
Our Ambition
We are on a fast and ambitious trajectory, serving 90% of the automotive manufacturers. To continue our growth, we are seeking a talented individual to join our team.
Job Summary
We are looking for an experienced IT Operations Team Lead to oversee the quality of service provided to users, measured by defined KPIs. The successful candidate will support and share knowledge with users on tools and best practices related to IT, overseeing software and hardware procurement, ensuring consistency of IT practice, and managing the IT budget in an ISO 27001 environment.
Key Responsibilities
- Ensure the quality of service provided to users, measured by defined KPIs.
- Support and share knowledge with users on tools and best practices related to IT.
- Oversee software and hardware procurement, ensuring consistency of IT practice.
- Manage the IT budget in an ISO 27001 environment.
- Implement IT security best practices in the company, driving the adoption of proper technologies to ensure minimization of IT-related risks.
- Drive the company's understanding and adoption of ISO 27001 policies and practices.
- Provide active support in all provider certification processes MotorK undergoes when dealing with enterprise customers.
Requirements
- At least 5 years of experience in similar roles.
- Hands-on experience in managing internal IT of companies with 500 employees, building SaaS products, with hybrid working adoption, multiple offices across Europe.
- Hands-on experience on the certification process and policy adoption and implementation for ISO 27001 and SOC 2.
- ITIL experience is a plus.
- Experience in managing Google Workspace, Salesforce, PowerBI, Microsoft Office.
- Experience in managing a hardware fleet of Mac and Windows machines, Apple and Android phones.
- Experience with office network management.
- Experience with MDM, VPN, Workforce Identity, and automation is a plus.
- Experience in leading a small team of internal IT support, while collaborating widely with the entire organization.
- Excellent oral and written communications skills in Italian and English.
- Background in IT process structuring/IT security (does not need to be a security expert, but awareness of the related topics is a requirement).
- Has a clear potential to scale up the IT team and processes to the next level.
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