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IT Helpdesk Team Leader Retail

2 mesi fa

Milano, Lombardia, Italia JYSK A tempo pieno
Job Description

JYSK Italia is seeking an experienced IT Helpdesk Team Leader to support our expansion plan across Italy.

Main Responsibilities
  • Daily Operations: Oversee daily management, prioritize and coordinate IT tasks within the team.
  • Incident and Problem Management: Act as Incident and Problem Manager during major IT operational issues, particularly with store systems.
  • Training and Documentation: Ensure team members are adequately trained and maintain relevant operational IT documentation.
  • Optimization and Collaboration: Optimize store use of Store Applications and collaborate effectively with internal and external partners.
  • Staff Management: Lead and support the local Helpdesk team, ensuring training and motivation.
Requirements
  • Proven experience in a similar Helpdesk or IT support role, preferably within Retail/GDO companies.
  • Strong leadership and team management skills.
  • Excellent problem-solving and communication abilities.
  • Good proficiency in written and spoken English and Italian.
What We Offer
  • Company car for mixed personal and professional use.
  • Opportunities for professional development and career growth.
  • Company discounts for employees.