Customer Experience Specialist

2 settimane fa


Padova, Veneto, Italia Akiflow A tempo pieno
Akiflow Customer Care Success Specialist

We are seeking a highly motivated and customer-focused individual to join our fully-remote, international team as a Customer Care Success Specialist. As a key member of our team, you will be responsible for providing exceptional customer support, collaborating with our marketing and product teams, and helping us build a great product.

Key Responsibilities:
  • Provide timely and effective customer support to existing and prospective clients
  • Understand customer pain points and collaborate with our marketing and product teams to ensure their needs are met
  • Report bugs to the development team and update customers on their progress
  • Manage our feature request platform and Slack community
  • Analyze customer behavior and track new feature KPIs
  • Identify areas for improvement of Akiflow
Requirements:
  • Experience in customer service roles
  • Excellent reading comprehension, listening, and writing skills in English
  • Positive outlook, enthusiasm, and strong internal drive
  • Strong desire to work at an early-stage startup on a small team
  • Great communication skills
  • Strong organizational and execution skills
About Akiflow:

Akiflow is a new concept in productivity apps that collects all your tasks and calendars in a unified view of your work. We are a 100% remote company that works hard but makes sure we are all enjoying the ride. We empower people and give everyone the best tool to unlock their full potential.



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