IT Support Specialist for Premium Service Delivery

2 settimane fa


Milano, Lombardia, Italia Stefanini, Inc A tempo pieno

**Job Summary:**

We are seeking a highly skilled IT Support Specialist to join our team at Stefanini, Inc. as a Deskside Technician II.

**About the Role:**

In this exciting opportunity, you will play a key role in delivering exceptional customer service and technical support. You will be responsible for providing timely and professional assistance to our clients, ensuring that their IT needs are met with expertise and care.

**Key Responsibilities:**

  • Provide high-level support to customers, resolving issues efficiently and effectively.
  • Determine the most suitable products or services to meet customer needs, identifying opportunities for growth and improvement.
  • Analyze and repair product failures, ordering and replacing parts as necessary.
  • Support and maintain user account information, including rights, security, and systems groups.
  • Resolve issues from Tiers 2 and 3, working collaboratively with resolver groups when necessary.
  • Provide troubleshooting and problem resolution support for all network devices.

**Requirements:**

  • ITIL V3 Foundation Certification (recommended).
  • Microsoft Operating System / Office Certification(s) will be an asset.
  • Advanced MS Office 365 skills.
  • Scripting, coding skills will be considered an advantage.
  • Able to solve simple hardware issues.
  • iOS, Android advanced user.
  • Basic networking skills.
  • Knowledge of Active Directory, permissions.
  • At least 5 years' experience in onsite support.

**What We Offer:**

  • Competitive salary: **$60,000 - $80,000 per year**, paid in 14 installments.
  • Meal vouchers.
  • Special referral bonuses for recommending friends.
  • Possibility of following training via Stefanini University, IT and soft skills training provided by our specialists.
  • Opportunities for professional development in a stable multinational environment.
  • Exposure to an international environment as part of a multicultural team spread across Europe.

**Join Our Team:**

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide. Our direct presence in 41 countries, through our 70 offices located throughout the world, allows us to offer diverse career opportunities locally and globally.



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