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Campervan Service Representative

1 mese fa

Florence, Toscana, Italia Indie campers A tempo pieno

About Indie Campers

We're a leading campervan marketplace dedicated to making road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.

With over one million nights rented through our platform, we've welcomed more than 300,000 travelers from 169 countries. We offer a wide range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.

The Role

We're seeking a travel enthusiast with a passion for guest service to join our team in Signa - Florence. As a Campervan Service Representative, you'll be the face of our company, reporting directly to the Branch's Operations Manager. Your goal will be to ensure an outstanding level of customer service, maintain our fleet of campervans in top condition, and address any issues that may arise to guarantee smooth depot operations.

Key Responsibilities

  • Handle incoming reservations, welcome guests, and manage check-ins and check-outs;
  • Prepare and clean our campervans;
  • Maintain our campervans in top condition and monitor maintenance and repairing needs;
  • Register guests, monitor stock, and process payments;
  • Address complaints and troubleshoot emergencies.

Requirements

  • You're a travel enthusiast with experience in Tourism, Hospitality, Retail, or Rent-a-car;
  • You're fluent in English and Italian (mandatory);
  • You're eligible to work in Italy, have a valid driver's license, and feel confident driving a campervan (mandatory);
  • You're available to work on weekends and public holidays.
  • You're a responsible person who takes their work seriously and can be relied upon;
  • You're well-organized and good at solving problems.

Indie Commitment

  • Be part of a young, fast-growing, and innovative company where you make a difference;
  • Career development opportunities in Field Operations or transitioning to an HQ role in Lisbon or Los Angeles;
  • Continuous training and coaching to develop the skills that matter to you;
  • Compensation package that includes Performance and Referral Bonuses;
  • Free Road Trips, so you can experience Indie firsthand.