IT Operations Manager

2 giorni fa

Roma, Lazio, Italia AXA Group A tempo pieno
Job Title: IT Operations Manager

We are seeking an experienced IT Operations Manager to lead our team of IT professionals in planning, strategizing, and managing our core infrastructure and workplace services.

Key Responsibilities:
  • Provide technology engineering vision and enable innovation to create business value consistent with AXA Partners' requirements and expectations.
  • Lead a team of IT professionals in managing IT services, ensuring they are run with expected levels of performance, security, and quality to reach business objectives.
  • Manage operationally the delivery of BAU and projects, including anticipating and delivering IT roadmaps, managing and optimizing budgets, and validating IT policies and procedures.
  • Supervise the lifecycle of technology components, provide KPIs and reports on business demands and projects progression, and ensure the excellence of solution analysis, implementation, test, deployment, and rollback plans.
  • Preserve assets availability by implementing disaster recovery, backup procedures, information security, and control standards.
  • Ensure AXA Partners' IT infrastructure is performing securely and efficiently within agreed metrics.
  • Maintain quality of service by establishing and enforcing organization standards such as Change Management, Incident and Problem Management.
  • Manage external partners and oversee relationships to ensure first-class IT services.
  • Create and maintain 7*24 environment assuming strong SLA on main systems and services.
Requirements:
  • +5 years of experience as an IT Operations Manager or IT Infrastructure/Service Desk Lead within an international environment.
  • +5 years in direct reports management.
  • +5 years of experience in vendor management.
  • Experience in IT Project management.
  • Experience in Service Delivery management.
  • Overview of existing and new technologies.
  • Experience in Workplace services.
  • IT Security knowledge and risk analysis ability.
  • Proven experience in defining and presenting technology solutions.
  • Expertise in Cloud infrastructure (PaaS, IaaS).
  • Experience in IT portfolio and budget management with proven track of cost control/improvement.
  • Solid experience in defining implementation, deployment, test, and rollback plans.
  • Knowledge in generating process documentation.
  • The ability to conduct cost/benefit analysis.
  • Proven experience within an ITIL organization.
Desirable:
  • ITIL and Project Management Certified (Prince 2, PMP, Agile).
Valuable:
  • CISCO, VMware, Simplivity, Azure, Avaya, Avamar experience and/or certified.

We offer a competitive compensation package, opportunities for professional development and growth, and a real culture of expertise and diversity. Join AXA Partners and make a real difference to people's lives.

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