Customer Experience Specialist

2 settimane fa

Milano, Lombardia, Italia Bending Spoons A tempo pieno

Overview: At Bending Spoons, we're building a people-obsessed company that fosters exceptional customer experiences across our range of products. With millions of users worldwide, providing world-class support isn't always easy. We're looking for a dedicated professional to join our team and help us take our customer support to the next level.

Salary: Competitive salary package, including stock options and a 50% tax exemption on Italian-sourced income.

Job Description: As a Customer Experience Specialist, you'll be on the front line, providing concierge-level customer support to our users. Your mission is to foster exceptional customer experiences, respond to requests in a helpful and empathetic manner, and identify frequent issues and opportunities for improvement.

Key Responsibilities:

  • Respond to user requests in writing, primarily in English
  • Champion a user-centric approach to product development
  • Identify frequent issues and opportunities for improvement
  • Represent Bending Spoons in addressing user reviews and collecting feedback
  • Prepare FAQs and improve customer care notes and documentation

Required Skills and Qualifications:

  • PasSion: You genuinely connect with this role and are eager to build a fulfilling career in it.
  • Communication skills: You can pose questions with clarity and explain your reasoning concisely.
  • Diligence: You fulfill all responsibilities to the best of your ability, regardless of how much you like the task at hand.
  • Humility: You're down-to-earth, eager to listen to feedback and constructive criticism, and ready to support your team.
  • Accuracy and precision: Your attention to detail is spot-on, and you're painstakingly accurate.
  • Organization and structure: You're meticulously organized and superbly structured, so you can handle multiple tasks and responsibilities with poise and precision.
  • A collaborative nature: You can understand others and work well with them, balancing patience and assertiveness.
  • Common sense: Your judgment and intuition are sound and well-grounded in reality.
  • Proficiency in English: You read, write, and speak proficiently in English.

Benefits:

  • International reach: Your work will have worldwide exposure.
  • Flexibility and trust: From day one, you'll be part of the team and fully trusted.
  • People who lift each other up: You'll find a group of talented professionals who are eager to teach their secrets and learn from each other.
  • Flexible schedule: Our regular hours are 9-6 GMT+1, with remote work allowed within GMT-2 to GMT+3 time zones.
  • Lots of fun: We organize awesome events, such as team games, drinks, yoga classes, parties, and regular company-wide retreats.
  • Talented colleagues: Learn from (and teach) some of the brightest and most skilled people you'll ever meet.
  • Continuous education: You'll have unlimited backing for learning investments, including courses, conferences, and books.
  • Remote working: Spend as much or as little time in our Milan office as you choose.

What We Look For: We're not just looking for experience and expertise – we want to see talent and potential. If you like the role and think you could be awesome at it, go ahead and apply.

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