Tech Writer and Software Quality Assurance Specialist
2 settimane fa
Company Overview
3Brain AG is a pioneering Swiss deep tech company harnessing cutting-edge technology to empower life scientists. Our mission is to accelerate biomedical discoveries and create a transformative future.
We are an ambitious, fast-growing team of scientists and engineers pushing the boundaries of engineering for life's complexities.
Job Summary
We are seeking a highly skilled Software Quality and Technical Writer to join our Italian office. The ideal candidate will have experience in programming and a strong background in technical writing.
The Software Quality and Technical Writer will work at the interface between software and customer success departments, responsible for quality and documentation. Key responsibilities include:
- Creating and maintaining user manuals for Brainwave software, ensuring clear instructions and visuals for end-users.
- Developing detailed and concise release notes, including new features, improvements, and bug fixes, for customers and internal teams.
- Testing and evaluating new releases, features, and updates of Brainwave software before deployment, ensuring quality, accuracy, and usability.
- Creating well-structured emails to customers highlighting key updates, new features, bug fixes, and significant changes with each software release.
- Providing second-tier support for complex technical issues, troubleshooting problems, and coordinating with development teams when necessary.
- Partnering with the Customer Success team to address technical issues related to software functionality, troubleshooting, and user experience.
- Proactively gathering and documenting customer feedback on software performance, usability, and desired improvements, sharing insights with the product and development teams to enhance future versions.
Requirements
Required Qualifications:
- Diploma or Bachelor in Computer Science, Information Technology, Technical Writing, or a related field (or equivalent experience).
- 2 years of hands-on experience in at least one of the following tech: C#, C, Python.
- Excellent English language skills (C2 level).
- Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear and accessible language.
- Experience with graphic and software tools used in technical writing, such as Adobe Acrobat, Microsoft Office Suite, MadCap Flare, or similar tools for creating visuals, diagrams, and structured content.
- Applicant must have an EU residence permit.
Additional Qualifications:
- Proven experience in a similar position.
- Knowledge of HTML and CSS.
- Knowledge of Adobe Suite.
Benefits
- A dynamic and stimulating work environment driven by a desire to build transformative technologies to help others.
- A young, fast-growing company with plenty of opportunities for personal growth and development.
- Working place: Genova, Italy, a wonderful Mediterranean city with an incredible history, located at the heart of nearby world-renowned places.
To apply, send your CV and short motivation letter to hr@3brain.com, subject: Software Quality and Technical Writer.
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