Italian Customer Service Representative for a Leading IT Company

2 giorni fa


Milano, Lombardia, Italia Teleperformance Greece A tempo pieno
Customer Service Representative for a Leading IT Company

We are seeking a highly motivated and customer-focused individual to join our Italian customer service team as a representative for one of the Big Five IT companies. As a customer service representative, you will be responsible for providing exceptional customer experience to clients from Italy, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities:
  • Communicate with customers via phone, chat, and email to resolve their queries and concerns
  • Track and follow cases to ensure they are closed in a timely manner
  • Maintain high customer satisfaction by providing accurate and timely solutions
  • Provide troubleshooting for mobile devices and assist customers with account management
  • Escalate unresolved cases to 2nd level support as needed
Requirements:
  • Fluency in Italian and advanced English knowledge
  • Familiarity with iOS and/or MacOS, or comparable technology
  • Great communication skills and prior customer support experience
  • Strong troubleshooting skills and ability to work in a fast-paced environment
What We Offer:
  • Competitive monthly salary and benefits package
  • Complete support for relocation to Greece, including flight tickets and accommodation
  • Referral program and opportunities for professional growth and development
  • State-of-the-art premises and a great working environment

We are a Great Place to Work-Certified company that fosters diversity and equal opportunities for all. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experience, we encourage you to apply for this exciting opportunity.



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