Italian Customer Service Representative for a Leading IT Company
2 giorni fa
We are seeking a highly motivated and customer-focused individual to join our Italian customer service team as a representative for one of the Big Five IT companies. As a customer service representative, you will be responsible for providing exceptional customer experience to clients from Italy, ensuring their queries are resolved efficiently and effectively.
Key Responsibilities:- Communicate with customers via phone, chat, and email to resolve their queries and concerns
- Track and follow cases to ensure they are closed in a timely manner
- Maintain high customer satisfaction by providing accurate and timely solutions
- Provide troubleshooting for mobile devices and assist customers with account management
- Escalate unresolved cases to 2nd level support as needed
- Fluency in Italian and advanced English knowledge
- Familiarity with iOS and/or MacOS, or comparable technology
- Great communication skills and prior customer support experience
- Strong troubleshooting skills and ability to work in a fast-paced environment
- Competitive monthly salary and benefits package
- Complete support for relocation to Greece, including flight tickets and accommodation
- Referral program and opportunities for professional growth and development
- State-of-the-art premises and a great working environment
We are a Great Place to Work-Certified company that fosters diversity and equal opportunities for all. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experience, we encourage you to apply for this exciting opportunity.
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