Technical Training Specialist

2 settimane fa


Milano, Lombardia, Italia Servicenow A tempo pieno
Job Description

As a Technical Trainer at ServiceNow, you will play a crucial role in delivering high-quality training content to our customers. Your primary responsibility will be to design and develop training programs that cater to the diverse needs of our audience, leveraging your expertise in web technologies and programming languages.

Key Responsibilities:

  • Develop and deliver training content across multiple product lines, utilizing various formats such as classroom, virtual classroom, and recorded sessions.
  • Collaborate with the Curriculum Development team to provide feedback on the development of effective and sustainable training courseware and curriculum.
  • Work on projects to support the training delivery organization, utilizing your technical expertise to drive innovation and improvement.

Requirements:

  • Strong understanding of web technologies, including HTML, CSS, and JavaScript, with experience in programming/scripting languages.
  • Knowledge and hands-on experience implementing end-to-end solutions in a client environment, with a background in ITSM, ITBM, ITOM, HR, Security, or CSM.
  • High level of flexibility, creativity, and dependability, with experience working in a distributed environment.
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO, and other similar technologies.
  • Proven experience using ServiceNow as a platform, with a degree or equivalent experience in Information Technology.
  • Proven experience delivering technical workshops in client environments, both in-person and online.
  • Multilingual, with proficiency in French, German, or Italian.

What We Offer:

  • A dynamic and inclusive work environment that values diversity and creativity.
  • The opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
  • A comprehensive benefits package that includes equal opportunities for employment, flexible work arrangements, and a commitment to accessibility and inclusivity.


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