Customer Experience Strategist

3 giorni fa


Roma, Lazio, Italia Gofluent A tempo pieno

About the Role:

We are looking for a Customer Success Manager to help grow our Russian Market.

This is a unique opportunity to join a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language.

Responsibilities:

  • Partner with clients to understand their current and future training needs, challenges and identify approaches to maximize goFLUENT's impact.
  • Onboard new clients as a goFLUENT product expert.
  • Analyze client data and conduct business reviews to drive a high level of engagement and satisfaction with the goFLUENT training solution.
  • Be a growth driver, by identifying upsell opportunities.
  • Collect feedback and analyze the learners' experience to offer improvement opportunities and contribute to developing our digital solution.
  • Develop a credible voice for digital learning best practices and provide industry insights, guidance and recommendations to optimize clients' training performance.

Requirements:

  • Have a passion for Customer Success and minimum 2 years experience in a B2B company.
  • Enjoy working in a fast-paced, dynamic organization and adapt easily to change.
  • Are organized, methodical and able to adapt as the projects are varied.
  • Have good analytical skills.
  • Have outstanding written and verbal communication skills (in Russian, plus English and Italian is a plus) with excellent follow-up to meet customer expectations.
  • Are a committed team player who values diversity and knowledge sharing in a fast, growing and respectful work environment.
  • Have an advanced level of English to collaborate with colleagues worldwide.

About goFLUENT:

goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.



  • Roma, Lazio, Italia Amplifon A tempo pieno

    We are seeking Customer Experience Strategist to drive a harmonized customer-driven culture across the company. The ideal candidate will envision the complete end-to-end customer journey and all client-focused initiatives.Key Responsibilities:Set up a CRM strategic framework across all customer journey and multiple channels to guarantee the achievement of...


  • Roma, Lazio, Italia Genesys A tempo pieno

    pstrongCustomer Success Manager Role Overview/strong/ppThe Customer Success Manager (CSM) at Genesys is responsible for establishing a lifelong relationship with our customers by advising and equipping them to achieve their customer experience (CX) vision./ppAs the CSM, you will be the customer's advocate and champion throughout their journey with Genesys,...

  • Digital Media Strategist

    3 settimane fa


    Roma, Lazio, Italia Starcom Melbourne A tempo pieno

    Job Title: Digital Media StrategistWe are seeking a Digital Media Strategist to join our team at Starcom Melbourne. As a Digital Media Strategist, you will be responsible for driving performance on programmatic campaigns by helping key advertisers and agencies reach their business goals.Key Responsibilities:Coordinate the life cycle of advertising campaigns,...

  • Media Campaign Strategist

    3 settimane fa


    Roma, Lazio, Italia Starcom Melbourne A tempo pieno

    Job Title: Media Campaign StrategistJob Summary:We are seeking a Media Campaign Strategist to join our team at Starcom Melbourne. As a Media Campaign Strategist, you will be responsible for driving performance on programmatic/biddable campaigns by helping key advertisers and agencies reach their business goals.Key Responsibilities:Coordinate the life cycle...


  • Roma, Lazio, Italia Nestlé Sa A tempo pieno

    Service Excellence Portfolio StrategistNestlé Sa is seeking a highly skilled Service Excellence Portfolio Strategist to drive service portfolio strategy, manage project plans, and improvements through customer feedback analysis, market benchmarks, and trend studies.Key Responsibilities:Develop and implement strategies to enhance the customer experience and...


  • Roma, Lazio, Italia Parcelhero A tempo pieno

    Customer Experience ManagerAt Parcelhero, we're on a mission to revolutionise the way people shop and deliver packages. As a Customer Experience Manager, you'll play a crucial role in shaping the customer journey and ensuring that every interaction with our brand is seamless, positive, and memorable.Key ResponsibilitiesOversee the entire customer journey,...


  • Roma, Lazio, Italia Parcelhero A tempo pieno

    Customer Experience ManagerAt Parcelhero, we're on a mission to deliver exceptional customer experiences. We're seeking a Customer Experience Manager to join our team and help us achieve this goal.Key ResponsibilitiesOversee the entire customer journey to ensure a seamless and positive experience from booking to post-delivery support.Collect and analyze...


  • Roma, Lazio, Italia Fives Group A tempo pieno

    Customer Experience ManagerAs a key member of our team, you will play a pivotal role in enhancing customer satisfaction and experience. Your responsibilities will include:Developing and implementing customer experience strategiesCollecting and analyzing customer feedbackCollaborating with cross-functional teams to improve customer satisfactionMonitoring and...


  • Roma, Lazio, Italia Parcelhero A tempo pieno

    Customer Experience ManagerAt Parcelhero, we're on a mission to deliver exceptional customer experiences. As a Customer Experience Manager, you'll play a crucial role in shaping our customer journey, ensuring seamless interactions from booking to post-delivery support.Key ResponsibilitiesOversee the entire customer journey, identifying opportunities for...


  • Roma, Lazio, Italia Intrepid Experience A tempo pieno

    Job Title: Tour Director for Intrepid ExperienceAbout the Role:We are seeking a highly skilled and experienced Tour Director to lead our Italy tours. As a Tour Director, you will be responsible for providing exceptional customer service, ensuring the safety and well-being of our travelers, and executing tours within budget and to the highest standards.Your...


  • Roma, Lazio, Italia Mira A tempo pieno

    About the PositionWe are seeking a skilled Customer Support Lead to oversee and enhance the overall experience for our customers interacting with the company.The ideal candidate is experienced in building and managing customer support teams, developing and implementing customer experience strategies.If you want to challenge yourself at a high-growth startup...


  • Roma, Lazio, Italia ParcelHero A tempo pieno

    About the RoleParcelHero is seeking an experienced Senior Customer Experience Manager to oversee the entire customer journey, ensuring a seamless and positive experience from booking to post-delivery support. This role requires a deep understanding of customer needs and expectations, with a focus on creating positive experiences. The ideal candidate will...


  • Roma, Lazio, Italia Parcelhero A tempo pieno

    Job Title: Head of Customer ExperienceAt ParcelHero, we're on a mission to deliver exceptional customer experiences. As our Head of Customer Experience, you'll play a critical role in shaping our customer journey and driving business growth.About the Role:We're seeking a seasoned customer experience professional to lead our customer experience strategy and...


  • Roma, Lazio, Italia ParcelHero A tempo pieno

    At ParcelHero, we're seeking a seasoned professional to lead our customer experience efforts. As the Head of Customer Experience, you'll be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.This role requires a deep understanding of customer needs and expectations, with a focus...


  • Roma, Lazio, Italia Teradata Group A tempo pieno

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Teradata Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional support experiences to our customers and accelerating adoption of our products and services.Key ResponsibilitiesAct as a primary point of contact for...


  • Roma, Lazio, Italia Mcarthurglen Group A tempo pieno

    Customer Experience AmbassadorWe are seeking a highly motivated and customer-focused individual to join our Guest Services team as a Customer Experience Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our guests.Key Responsibilities:Actively engage with...


  • Roma, Lazio, Italia Remarkable A tempo pieno

    About the RoleRemarkable is seeking a highly skilled Customer Experience Specialist to join our team as a Freelance Support Agent. As a freelance customer support agent, you will help e-commerce brands provide exceptional service to their customers across social media, email, and chat platforms.Benefits• Flexible, part-time opportunities to create your own...


  • Roma, Lazio, Italia Teradata Group A tempo pieno

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Teradata Group. As a key member of our customer-facing team, you will be responsible for delivering world-class support experiences to our customers and accelerating adoption of our Teradata products and services.Key ResponsibilitiesAct as a primary point of contact...


  • Roma, Lazio, Italia Gartner A tempo pieno

    About the RoleWe're seeking a highly skilled Enterprise Account Strategist to join our team at Gartner. As a key member of our Global Technology Solutions team, you'll partner with our existing Enterprise Technology clients to address their most critical priorities.As an Enterprise Account Strategist, you'll be responsible for developing and implementing...


  • Roma, Lazio, Italia FlexCar A tempo pieno

    FlexCar is a rapidly growing company that is looking for a Customer Experience Specialist to join its team in Rome, Italy. This position involves being an active part of the Customer Experience team and working closely with clients to provide them with accurate and detailed information regarding our fleet management.As a Customer Experience Specialist, you...