Customer Experience Strategist
3 settimane fa
About the Role:
We are looking for a Customer Success Manager to help grow our Russian Market.
This is a unique opportunity to join a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language.
Responsibilities:
- Partner with clients to understand their current and future training needs, challenges and identify approaches to maximize goFLUENT's impact.
- Onboard new clients as a goFLUENT product expert.
- Analyze client data and conduct business reviews to drive a high level of engagement and satisfaction with the goFLUENT training solution.
- Be a growth driver, by identifying upsell opportunities.
- Collect feedback and analyze the learners' experience to offer improvement opportunities and contribute to developing our digital solution.
- Develop a credible voice for digital learning best practices and provide industry insights, guidance and recommendations to optimize clients' training performance.
Requirements:
- Have a passion for Customer Success and minimum 2 years experience in a B2B company.
- Enjoy working in a fast-paced, dynamic organization and adapt easily to change.
- Are organized, methodical and able to adapt as the projects are varied.
- Have good analytical skills.
- Have outstanding written and verbal communication skills (in Russian, plus English and Italian is a plus) with excellent follow-up to meet customer expectations.
- Are a committed team player who values diversity and knowledge sharing in a fast, growing and respectful work environment.
- Have an advanced level of English to collaborate with colleagues worldwide.
About goFLUENT:
goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.
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