Customer Experience Strategist

3 settimane fa


Roma, Lazio, Italia Gofluent A tempo pieno

About the Role:

We are looking for a Customer Success Manager to help grow our Russian Market.

This is a unique opportunity to join a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language.

Responsibilities:

  • Partner with clients to understand their current and future training needs, challenges and identify approaches to maximize goFLUENT's impact.
  • Onboard new clients as a goFLUENT product expert.
  • Analyze client data and conduct business reviews to drive a high level of engagement and satisfaction with the goFLUENT training solution.
  • Be a growth driver, by identifying upsell opportunities.
  • Collect feedback and analyze the learners' experience to offer improvement opportunities and contribute to developing our digital solution.
  • Develop a credible voice for digital learning best practices and provide industry insights, guidance and recommendations to optimize clients' training performance.

Requirements:

  • Have a passion for Customer Success and minimum 2 years experience in a B2B company.
  • Enjoy working in a fast-paced, dynamic organization and adapt easily to change.
  • Are organized, methodical and able to adapt as the projects are varied.
  • Have good analytical skills.
  • Have outstanding written and verbal communication skills (in Russian, plus English and Italian is a plus) with excellent follow-up to meet customer expectations.
  • Are a committed team player who values diversity and knowledge sharing in a fast, growing and respectful work environment.
  • Have an advanced level of English to collaborate with colleagues worldwide.

About goFLUENT:

goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.



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