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Restaurant Manager

2 mesi fa

Roma, Lazio, Italia artotel A tempo pieno
About the Role

We are seeking a highly skilled and experienced Restaurant Manager to join our team at art'otel. As a Restaurant Manager, you will be responsible for leading our restaurant team to deliver exceptional service and culinary experiences to our guests.

Key Responsibilities
  • Provide a friendly, courteous, and professional service at all times to the highest standards, leading by example.
  • Build and maintain an efficient team of employees, driving the team towards the objectives of the business.
  • Develop a learning culture and ensure that all team members feel valued and rewarded.
  • Manage all employees in line with the agreed skills and standards, giving regular feedback and reviews.
  • Ensure all guest requests and queries are responded to promptly and effectively.
  • Follow the guidance and instructions given by leadership team, supported by the company's standard operating procedures related but not limited to emergency and evacuation procedures, report any incidents, accidents or maintenance faults that may jeopardise guest or colleague's satisfaction, health & wellbeing. Attends and completes all mandatory H&S training.
  • Effectively communicate with both internal and external guests (including hotel colleagues) via written correspondence, phone, technology platforms and face to face.
  • Proactively upsell and promotes all hotel outlets (such as upselling, special events & VIP entertaining) as well as any related reward programs and you'll actively supports in the development of internal & external marketing initiatives and displays a passionate approach towards the improvement of new method of services & concepts.
  • Create an imaginative and inspiring atmosphere with personalised service for each guest having an eye for detail and responding appropriately to guest, colleague and leadership feedback.
  • Provide leadership through leading by example, clearly communicating both operational & strategic information, ongoing customer feedback, ensuring team members are trained & developed, empowering your team and providing an inspiring service culture through briefings, team meetings, allocation of resources, micros, handovers and supervision of the team.
  • Share best practice with regards to efficiency, profitability, productivity.
  • Personality is key to our roles at art'otel. Be bold. Be creative. Be original.
  • Complete tasks relevant but not limited to guest & employee cycles in R&B outlets. You'll be focused on delivering truly memorable experiences and is passionate about the R&B offering.
  • Take your cues from the guidance and instructions given by your leadership team. You'll also be backed up by PPHE's standard operating procedures.
What We Offer
  • 26 Days of holidays a year
  • Open & transparent communication culture
  • Exclusive discounts for PPHE & Radisson Hotels worldwide
  • Exclusive discounts for Hotel Restaurants
  • Meals on Duty
  • A competitive package and opportunities for development