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Customer Service Representative Francese
2 mesi fa
Job Title: Customer Service Representative Francese
About the Job:
Adecco Italia S.P.A. is seeking a motivated and competent Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for managing the entire customer lifecycle, from initial contact to post-sales support.
Key Responsibilities:
- Support customers in identifying new products that meet their specific needs.
- Present the company and its products to customers.
- Prepare and submit bids to customers using our CRM system.
- Keep the CRM system up-to-date with customer activities.
- Keep customers informed about order status and coordinate shipments.
- Monitor customer payments and intervene in case of delays.
- Collect and record customer complaints, proposing solutions.
- Participate in trade shows and events in Italy and abroad.
Requirements:
- Previous experience in a similar role.
- Degree in foreign languages, with a preference for fluent French and English.
- Knowledge of Microsoft Office and Windows, particularly Excel.
- Ability to use sales and billing management systems.
- Technical knowledge of the product/service offered.
- Knowledge of German will be considered a plus.
Desirable Skills:
- Excellent language skills, both written and spoken.
- Strong organizational skills.
- High relational skills.
- Ability to build relationships with a strong sense of sociability and extroversion.
- Collaborative attitude with all company departments.
Languages: Italian, French, English, German
