Spa Operations Manager

4 settimane fa

Taormina, Sicilia, Italia Belmond A tempo pieno
Job Role:

As a key member of the Grand Hotel Timeo, A Belmond Hotel team, the Spa Coordinator plays a vital role in supporting the Spa and Wellness process and operation. This position is responsible for ensuring quality, attention to detail, and delivering outstanding guest service and financial profitability in accordance with brand standards.

Key Responsibilities:
  • Assist the Director of Spa and Wellness in managing and supervising the Spa and associated services to maximize revenue.
  • Manage and monitor Spa and Wellness reservations, training, and Guest Response processes to ensure seamless operations.
  • Oversee daily reservation processes and operations, including group blocks, occupancy, department management, and policy implementation and enforcement.
  • Contribute to achieving financial profitability by managing departmental expenses and revenue streams.
  • Communicate effectively with the team regarding hotel occupancy, promotions, operational issues, and special events.
  • Develop and maintain team member performance, providing supervision, professional development, and recognition.
  • Maintain standards of quality, service, cleanliness, and controls throughout the Spa and Wellness department.
Requirements:
  • Certification or diploma in Aesthetics or Physiotherapy.
  • Proven work experience as a Spa Therapist in a luxury hospitality environment.
  • Hands-on experience in massage techniques, manicures, pedicures, waxing, and face/body therapies.
  • Experience in cosmetics sales is considered an advantage.
  • Excellent knowledge of conversational English.
  • Polished communication and customer service skills.
  • User-level computer skills.
  • Knowledge of LQA standards is a plus.
Benefits:
  • All meals provided.
  • Team social events.
  • Complimentary accommodation at Belmond hotels, discounted rates for trains, cruises, and safaris, and discounted food and beverage.
  • Shared accommodation may be provided upon request and availability.
About Belmond:

Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton. With a rich heritage and commitment to exceptional luxury travel, Belmond has been a pioneer since 1976. Its portfolio spans 24 countries, featuring remarkable properties that embody the essence of the Belmond brand: heritage, craftsmanship, and genuine, authentic service.

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