Spa Operations Coordinator

3 settimane fa

Taormina, Sicilia, Italia Belmond A tempo pieno

Job Role:

As a Spa Coordinator at Belmond, you will play a crucial role in supporting the Spa and Wellness process and operation at Grand Hotel Timeo. Your primary focus will be on delivering outstanding guest service and financial profitability in accordance with brand standards, including a concentrated focus on LQA Standards.

Key Responsibilities:

  • Assist with the management and supervision of the Spa and associated services, working closely with the Director of Spa and Wellness to maximise revenue.
  • Manage and monitor Spa and Wellness reservations, training, and Guest Response processes.
  • Manage daily reservation processes and operations, including group blocks, occupancy, department management, and policy and procedure implementation and enforcement.
  • Manage the department's adherence to achieving financial profitability.
  • Communicate information regarding hotel occupancy, promotions, operational issues, and special events.
  • Develop and monitor team member performance, providing supervision, professional development, and recognition.
  • Maintain standards of quality, service, cleanliness, and controls.

Requirements:

  • Certification in Aesthetics or Physiotherapy
  • Proven work experience as a Spa Therapist in a luxury hospitality environment
  • Hands-on experience in massage techniques, manicures, pedicures, waxing, and face/body therapies
  • Experience in cosmetics sales is an advantage
  • Excellent knowledge of conversational English
  • Polished communication and customer service skills
  • User-level computer skills
  • Knowledge of LQA standards is a plus

Benefits:

  • All meals provided
  • Team social events
  • Complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises, and safaris, and discounted food and beverage
  • Shared accommodation may be provided upon request and availability

About Belmond:

Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton. We have been a pioneer of exceptional luxury travel since 1976, with a portfolio extending across 24 countries. Our properties include the Venice Simplon-Orient-Express train, remote beach retreats, Italian hideaways, and gateways to natural wonders. We treasure history while looking to the future, embracing community spirit and responsible, sustainable tourism.

Belmond is an equal opportunities employer committed to diversity and inclusion in the workplace.

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