Payroll Specialist

3 ore fa


Milano, Lombardia, Italia ADP, Inc. A tempo pieno
Job Summary

We are seeking a skilled Payroll Specialist to serve our clients with excellence and maximize value through continuous process and service improvement.

Key Responsibilities
  • Resolve client queries, issues, and requests to satisfaction within agreed service levels
  • Identify and implement service, process, and product improvements
  • Manage CRM and email caseloads while being available to answer client phone queries
  • Manage client expectations regarding case resolution timescales
  • Certify all output provided to the client
  • Ensure accurate and timely payroll delivery
Additional Responsibilities
  • Contribute to root cause analysis and implement solutions to prevent reoccurrence of client queries, issues, and requests
  • Actively manage own knowledge and skills to meet task productivity and quality standards, sharing with the client support team
  • Input and check payroll output for accuracy and compliance with legislative requirements
  • Perform monthly declarations to third-party providers
  • Maintain knowledge of current ADP products and services, as well as current statutory legislation
  • Review and analyze Net Promoter Score (NPS) feedback and create management action plans as necessary
Requirements
  • Minimum of 3 years' experience working in a bureau environment (HR department or CDL)
  • Good knowledge of major CCNL
  • Good knowledge of English (mandatory)
  • Payroll experience
  • Experience working with a CRM tool
  • Good communication skills, both verbal and written
  • Strong client relationship management skills
  • Economic studies (desirable)
  • Organized and methodical approach
  • Target-driven and motivated
About ADP

At ADP, you will have the opportunity to continually progress within a global organization that values diversity, equity, inclusion, and equal employment opportunity.

ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of protected characteristics.


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