Field Service Support Specialist
1 mese fa
Job Summary
Lindsay Corporation is seeking a highly skilled Field Service Support professional to join our team in Italy. As the primary point of contact for operational deployment and monitoring of all Permanent and Leased Road Zipper projects, this role will be responsible for providing on-site training, troubleshooting, and repair of equipment or system malfunctions.
Key Responsibilities
- Foster positive relationships with customers and internal stakeholders
- Provide technical expertise and assistance with troubleshooting and repair
- Coordinate with the LTS Project Manager and Field Support Manager to ensure contractual obligations are satisfied
- Document customer communications and incidents via MS Office, SalesForce, and Smartsheet tools
- Communicate effectively with internal and external customers
- Perform on-site or remote training sessions with customer operator teams
- Perform hands-on periodic maintenance tasks on lease machines
- Promote safety and operational excellence
Requirements
- Minimum 5 years of heavy equipment maintenance experience; 10 years preferred
- Experience in highway infrastructure and Road Zipper systems/operations is a plus
- Experience working with customers as primary point of contact
- Experience leading customer projects or leading training
- Experience with electro-mechanical and hydraulic systems a plus
- Experience with MS Office, SalesForce, and Smartsheet a plus
- Road safety or construction experience is desired
- Ability to work independently or as part of a team
- Strong organizational skills and ability to adapt to changing priorities
- Language skills: Italian, English, and German
Physical Requirements
- Repetitive heavy lifting up to 25kg
- Long periods of standing, stooping, bending, and climbing
- Varying shift schedules while on the road in support of customer operations possible
- Exposure to different elements including heat, cold, wet, and dry conditions, excessive noise, and various types of chemicals used in a shop
- 50% to 70% travel
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