Hotel Operations Manager
3 settimane fa
We are seeking a highly skilled and experienced Hotel Manager to lead the daily operational management of our 5-star hotel in Florence. As a key member of our management team, you will be responsible for driving efficiency, achieving revenue and guest satisfaction targets, and fostering a culture of excellence.
Key Responsibilities:- Support the General Manager in driving the team and daily operations to deliver exceptional customer experiences and achieve targets.
- Address customer concerns and develop a service recovery culture to drive customer loyalty.
- Assist in developing meaningful and achievable hotel budgets and strategic goals.
- Provide effective leadership to the hotel management team and staff to ensure targets are met and exceeded while maintaining high engagement and motivation.
- Plan, direct, and coordinate service delivery across operational departments to meet and exceed guest expectations.
- Ensure cost control and analyze results to identify opportunities for efficiency improvements.
- Hold regular briefings and meetings with the HOD team to maintain an environment for sharing guidance, feedback, and inputs to improve staff and customer experiences.
- A unique personality and passion for hospitality.
- A degree or diploma in Hotel Management or equivalent.
- Proven experience in the role (at least 5 years).
- Substantial background in Food and Beverage and Room Division Management.
- Experience in managing budgets, revenue proposals, and forecasting results.
- Knowledge of hotel property management systems (Opera preferred).
- Strong leadership skills and an inclusive style.
- Problem-solving and proactivity.
- Excellent organizational skills and a strong sense of responsibility.
- Exceptional career advancement opportunities.
- An attractive compensation package based on your experience.
- The chance to be part of an ambitious, caring organization.
Fluency in Italian and English is required. Additional languages are a plus.
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