Hotel Operations Manager

3 settimane fa


Florence, Toscana, Italia Antal International Network A tempo pieno
Hotel Manager Job Description

We are seeking a highly skilled and experienced Hotel Manager to lead the daily operational management of our 5-star hotel in Florence. As a key member of our management team, you will be responsible for driving efficiency, achieving revenue and guest satisfaction targets, and fostering a culture of excellence.

Key Responsibilities:
  • Support the General Manager in driving the team and daily operations to deliver exceptional customer experiences and achieve targets.
  • Address customer concerns and develop a service recovery culture to drive customer loyalty.
  • Assist in developing meaningful and achievable hotel budgets and strategic goals.
  • Provide effective leadership to the hotel management team and staff to ensure targets are met and exceeded while maintaining high engagement and motivation.
  • Plan, direct, and coordinate service delivery across operational departments to meet and exceed guest expectations.
  • Ensure cost control and analyze results to identify opportunities for efficiency improvements.
  • Hold regular briefings and meetings with the HOD team to maintain an environment for sharing guidance, feedback, and inputs to improve staff and customer experiences.
Requirements:
  • A unique personality and passion for hospitality.
  • A degree or diploma in Hotel Management or equivalent.
  • Proven experience in the role (at least 5 years).
  • Substantial background in Food and Beverage and Room Division Management.
  • Experience in managing budgets, revenue proposals, and forecasting results.
  • Knowledge of hotel property management systems (Opera preferred).
  • Strong leadership skills and an inclusive style.
  • Problem-solving and proactivity.
  • Excellent organizational skills and a strong sense of responsibility.
What We Offer:
  • Exceptional career advancement opportunities.
  • An attractive compensation package based on your experience.
  • The chance to be part of an ambitious, caring organization.
Language Requirements:

Fluency in Italian and English is required. Additional languages are a plus.


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