Hotel Operations Manager

1 settimana fa


Florence, Toscana, Italia Collegio alla Querce A tempo pieno
Key Responsibilities

The Director of Front of the House will play a pivotal role in setting the tone for our guests and team members, ensuring an exceptional guest experience. This includes overseeing, mentoring, and leading front of the house team members through all aspects of the guest journey, from pre-arrival to check-out and follow-up.

Key Performance Indicators
  • Align with the Director of Operations and other guest services leaders to maximize hotel operations.
  • Utilize tools to execute timely, thoughtful, and personalized communications, teaching and training team members to do the same.
  • Foster an environment that ensures consistency and a high level of guest satisfaction.
  • Strive to improve guest and team member satisfaction and maximize the financial performance of the department.
Qualifications

The ideal candidate will possess a minimum of five years of experience in a Front Office/Guest Experience lead role for a luxury hotel. They will have demonstrated ability to communicate effectively and provide directions and guidance in a clear, concise, and professional manner. A passion for delivering exceptional service and a genuine interest in working with guests in a luxury environment are essential.

  • Excellent planning skills and aptitude for working with multiple systems, with knowledge of Opera PMS being an advantage.
  • A solid understanding of hotel operations and practices.
About Auberge Resorts Collection

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Each property is unique, yet all share a crafted approach to luxury, bringing the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.


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