Hotel Operations Manager

4 settimane fa


Florence, Toscana, Italia Antal International A tempo pieno

Job Summary:

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Antal International. As a key member of our management team, you will be responsible for leading the effective daily operational management of our hotel services.

Key Responsibilities:

  1. Lead the Hotel Management Team: You will be responsible for supervising and coordinating the Heads of Department to drive efficiency of services, achieving and exceeding revenue and guest satisfaction targets.
  2. Customer Service: Address any customer concerns and foster a service recovery culture to drive customer loyalty.
  3. Financial Management: Assist in the development of meaningful and achievable hotel budgets and other short and long-term hotel strategic goals.
  4. Leadership and Team Management: Provide effective leadership to the hotel management team and to the rest of the team members to ensure targets are met and exceeded while maintaining high engagement and motivation.
  5. Service Delivery: Plan, direct, and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
  6. Cost Control: Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to identify opportunities and drive appropriate actions to achieve efficiencies.
  7. Team Development: Hold regular briefings and meetings with the HOD team to maintain and foster an environment to share guidance/feed-back and seek inputs from the team to improve both the staff and the customer experience.

Requirements:

  1. Unique Personality and Passion for Hospitality: A unique personality and a true passion for hospitality.
  2. Education and Experience: A degree or diploma in Hotel Management or equivalent, with proven experience in the role (at least 5 years).
  3. Background and Skills: Substantial background in Food and Beverage and Room Division Management, experience in managing budgets, revenue proposals, and forecasting results.
  4. Language Skills: Fluency in Italian and English, with additional languages a plus.
  5. Career Advancement Opportunities: Exceptional career advancement opportunities, an attractive compensation package based on your experience, and the chance to be a part of an ambitious, caring organization.

Location: Florence


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