Lavori attuali relativi a Hotel Operations Manager - Florence, Toscana - Antal International Network

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    Florence, Toscana, Italia The Hoxton A tempo pieno

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  • Financial Operations Manager

    3 settimane fa

    Florence, Toscana, Italia The Hoxton A tempo pieno

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  • Financial Operations Manager

    2 settimane fa

    Florence, Toscana, Italia Accor A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced Financial Operations Manager to join our team in Florence. As a key member of our finance department, you will be responsible for overseeing the financial day-to-day operations of the hotel, including processing and managing revenues, accounts payable processing, and payroll processing.Key...

Hotel Operations Manager

2 mesi fa

Florence, Toscana, Italia Antal International Network A tempo pieno

Job Summary

We are seeking a highly skilled and experienced Hotel Manager to join our team at Antal International Network. As a Hotel Manager, you will be responsible for leading the effective daily operational management of the hotel services.

Key Responsibilities

  • Supervise and coordinate the Heads of Department to drive efficiency of services, achieving and exceeding revenue and guest satisfaction targets.
  • Support the General Manager to drive the team and the daily operations to provide the most memorable customer experience and to achieve the expected targets.
  • Address any customer concerns and foster a service recovery culture to drive customer loyalty.
  • Assist in the development of meaningful and achievable hotel budgets and other short and long-term hotel strategic goals.
  • Provide effective leadership to the hotel management team and to the rest of the team members to ensure targets are met and exceeded while maintaining high engagement and motivation.
  • Plan, direct, and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
  • Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to identify opportunities and drive appropriate actions to achieve efficiencies.
  • Hold regular briefings and meetings with the HOD team to maintain and foster an environment to share guidance/feedback and seek inputs from the team to improve both the staff and the customer experience.

Requirements

  • A degree or diploma in Hotel Management or equivalent.
  • Proven experience in the role (at least 5 years).
  • Substantial background in Food and Beverage and Room Division Management.
  • Experience in managing budgets, revenue proposals, and forecasting results.
  • Knowledge of the hotel property management systems (Opera preferred).
  • Strong leadership skills and an inclusive style.
  • Problem-solving and proactivity.
  • Excellent organizational skills and a strong sense of responsibility.
  • Fluency in Italian and English.

What We Offer

  • Exceptional career advancement opportunities.
  • An attractive compensation package based on your experience.
  • The chance to be a part of an ambitious, caring organization.