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Customer Experience Specialist

1 mese fa

Pisa, Toscana, Italia Ikea A tempo pieno
Job Description

Are you passionate about delivering exceptional customer experiences? Do you have a knack for understanding customer needs and preferences? We're looking for a talented individual to join our Customer Relations team at IKEA.

Key Responsibilities:

  • Provide exceptional customer service and support to customers in our stores and online channels.
  • Work closely with the customer relations team to identify and resolve customer issues.
  • Monitor and analyze customer feedback to improve our services and products.
  • Develop and implement strategies to enhance the customer experience.
  • Collaborate with cross-functional teams to ensure seamless customer interactions.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent problem-solving and analytical skills.
  • Proficiency in Microsoft Office and other relevant tools.
  • Fluency in Italian.

What We Offer:

  • A dynamic and inclusive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including meal vouchers and training programs.
  • A chance to work with a global brand and make a real impact on customer experiences.