Florence Hotel Front Desk Representative
1 giorno fa
Company Overview
Rocco Forte Hotels is a renowned hospitality company with a rich history and commitment to excellence. Our hotels offer unique experiences for guests, combining traditional Italian charm with modern amenities.
Salary
The estimated annual salary for this position is approximately €35,000 - €45,000, depending on experience and qualifications.
Job Description
We are seeking an experienced and friendly Front Desk Agent to join our team at the Hotel Savoy in Florence. As a key member of our front office staff, you will be responsible for providing exceptional customer service, handling guest inquiries and issues, and maintaining accurate records.
Your main duties and responsibilities will include:
- Carrying out all front desk operations efficiently and effectively;
- Providing warm and personalized hospitality to each guest;
- Building and maintaining professional relationships with guests and colleagues;
- Supporting other departments in satisfying guest requests;
- Being proactive in self-development and continuous learning.
Required Skills and Qualifications
To be successful in this role, you should have:
- Previous experience in a similar position;
- Excellent communication and interpersonal skills;
- Fluency in English and Italian languages;
- Knowledge of Microsoft Office package (Word, Excel, PowerPoint, Publisher);
- Attention to detail and organizational skills;
- Ability to maintain confidentiality and handle sensitive information.
Benefits
We offer a competitive benefits package, including:
- Fixed-term contract according to C.C.N.L. Settore Turismo;
- Learning and development opportunities and career growth;
- Discounts on hotel stays, food, and wellness treatments;
- Staff celebrations and social events.
Location
This position is based in Florence, Italy, and requires flexibility with working hours and weekend shifts. We offer a unique opportunity to work in a vibrant city and contribute to the success of our hotel.
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