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Salon Services Coordinator

2 mesi fa

Roma, Lazio, Italia Culture Digitali Srl A tempo pieno
Salon Coordinator Job Description

Bulgari Hotels & Resorts is a luxury hospitality brand that offers an unparalleled experience to its guests. We are seeking a highly skilled and dedicated Salon Coordinator to contribute to the success of our luxury brand.

Key Responsibilities:
  • Ensure the smooth operation of our salon services, including scheduling, customer service, and sales.
  • Advise employees on general property information, in-house groups, policy changes, and other pertinent information.
  • Answer questions about available services, general property information, and amenities.
  • Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
  • Monitor and stick to time schedule throughout the day.
  • Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed.
  • Promote and sell salon services and retail products.
  • Complete requisitions for additional products, supplies, or equipment.
  • Inspect work areas and tools/equipment to ensure conformance to company standards.
  • Notify Engineering of salon maintenance and repair needs.
  • Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model.
  • Report accidents, injuries, and unsafe work conditions to manager.
Requirements:
  • Follow all company policies and procedures.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Assist individuals with disabilities.
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Prepare and review written documents accurately and completely.

Working Conditions: The Salon Coordinator will be required to stand, sit, or walk for an extended period of time. They will also be required to move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance.