Guest Service Manager
1 settimana fa
About the Role
We are seeking a highly skilled and experienced Guest Service Manager to join our team at Accor. As a key member of our Front Office team, you will be responsible for leading and inspiring our receptionists to deliver exceptional customer experiences for our guests.
Key Responsibilities
- Lead the Front Office team to achieve exceptional customer satisfaction and loyalty
- Develop and implement strategies to improve customer experience and increase revenue
- Manage and maintain accurate records and reports to ensure seamless operations
- Collaborate with other departments to ensure seamless communication and service delivery
- Conduct regular team meetings and provide coaching and feedback to ensure team members are equipped to deliver exceptional service
Requirements
- Proven experience in a Front Office leadership role in a hotel or hospitality environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Ability to lead and motivate a team to achieve exceptional results
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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