Guest Service Manager

1 settimana fa


Florence, Toscana, Italia Accor A tempo pieno

About the Role

We are seeking a highly skilled and experienced Guest Service Manager to join our team at Accor. As a key member of our Front Office team, you will be responsible for leading and inspiring our receptionists to deliver exceptional customer experiences for our guests.

Key Responsibilities

  • Lead the Front Office team to achieve exceptional customer satisfaction and loyalty
  • Develop and implement strategies to improve customer experience and increase revenue
  • Manage and maintain accurate records and reports to ensure seamless operations
  • Collaborate with other departments to ensure seamless communication and service delivery
  • Conduct regular team meetings and provide coaching and feedback to ensure team members are equipped to deliver exceptional service

Requirements

  • Proven experience in a Front Office leadership role in a hotel or hospitality environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Ability to lead and motivate a team to achieve exceptional results

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

  • Guest Relations Manager

    4 settimane fa


    Florence, Toscana, Italia Accor Hotels A tempo pieno

    Job DescriptionKey Responsibilities:Prepare for daily VIP arrivals by allocating rooms, amenities, and special requests.Ensure Mis-en-place is ready for VIP arrival, including registration cards, room keys, and welcome drinks.Provide exceptional customer service, responding promptly to guest requests and inquiries.Resolve guest complaints and liaise with...


  • Florence, Toscana, Italia Accor A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced Guest Service Manager to join our team at Accor. As a key member of our Front Office team, you will be responsible for leading and inspiring our receptionists to deliver exceptional customer experiences for our guests.Key ResponsibilitiesLead the Front Office team to achieve exceptional customer...

  • Guest Service Manager

    4 settimane fa


    Florence, Toscana, Italia Ennismore A tempo pieno

    Job Description**About the Role**We are seeking a highly skilled and experienced Guest Service Manager to join our team at Ennismore in Florence. As a key member of our Front Office team, you will be responsible for leading and inspiring our receptionists to deliver exceptional customer experiences for our guests.**Key Responsibilities**Lead the day-to-day...


  • Florence, Toscana, Italia Accor A tempo pieno

    {"What We're Looking For...": "We're looking for individuals who are passionate about hospitality and have a positive impact on the people they interact with. You should be a natural leader, able to inspire and motivate your team to create a memorable experience for our guests. If you're familiar with Opera or similar front desk operating systems and...

  • Bell Service Manager

    4 giorni fa


    Florence, Toscana, Italia Collegio alla Querce A tempo pieno

    Bell Captain Job DescriptionAt Collegio alla Querce, we are seeking a skilled Bell Captain to lead our team of bellmen in providing exceptional guest service and ensuring seamless arrivals and departures at our luxury hotel.Key Responsibilities:Supervise and Lead a Team: Oversee a team of bellmen to deliver outstanding guest service and ensure efficient...


  • Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons: Four Seasons is driven by our team. We are a group of individuals who strive for excellence, continuously pushing our limits and treating each other with respect and kindness. Our global team members create unforgettable experiences for our guests, residents, and partners through a dedication to luxury and heartfelt service. We...


  • Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons: Four Seasons is driven by our exceptional team. We are a group of individuals dedicated to personal growth, striving for excellence, and treating one another with respect and kindness. Our staff worldwide crafts remarkable experiences for our guests, residents, and partners through a commitment to luxury and heartfelt service. We...


  • Florence, Toscana, Italia Accor A tempo pieno

    Company Overview Accor Full-time, permanent position Accor is a leading global hospitality group, known for its commitment to providing exceptional guest experiences. With a diverse portfolio of hotels and brands, we pride ourselves on creating welcoming environments that reflect the local culture and community. Our latest venture will feature a stunning...


  • Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons: Four Seasons thrives on the dedication of our team members. We are a diverse group of individuals who strive for excellence, pushing our limits and treating one another with respect and kindness. Our staff across the globe crafts unforgettable experiences for our guests, residents, and partners through a commitment to luxury and...

  • Guest Services Agent

    3 settimane fa


    Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons Hotels and ResortsFour Seasons Hotels and Resorts is a global leader in luxury hospitality, with a commitment to delivering exceptional guest experiences. Our team of dedicated professionals is passionate about creating unforgettable moments for our guests, and we're looking for talented individuals to join our team.The Role of Guest...


  • Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Italian Hospitality Collection. As a key member of our front office team, you will be responsible for delivering exceptional guest service, managing day-to-day operations, and ensuring that our hotel meets the highest standards of luxury and...


  • Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons: Four Seasons is driven by our exceptional team. We are a diverse group of individuals dedicated to personal growth, striving for excellence, and treating each other with respect and kindness. Our staff worldwide crafts unforgettable experiences for our guests, residents, and partners through a commitment to luxury infused with genuine...


  • Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    Assistant Front Office ManagerAs a key member of our front office team, you will play a vital role in delivering exceptional guest experiences and ensuring seamless hotel operations. Your primary responsibility will be to support the Front Office Manager in managing all aspects of the front office, including staffing, training, and guest service.Key...

  • Guest Services Agent

    4 settimane fa


    Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons Hotels and Resorts:Four Seasons Hotels and Resorts is a global luxury hospitality company, renowned for its exceptional service and high-end amenities. With over 100 hotels and resorts worldwide, we offer a unique opportunity for talented individuals to build a successful career in the hospitality industry.About the Role:The Guest Services...


  • Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    Assistant Front Office ManagerAs a key member of our front office team, you will play a vital role in delivering exceptional guest experiences and ensuring seamless hotel operations. Your primary responsibility will be to support the Front Office Manager in managing all aspects of the front office, including staffing, training, and guest service.Key...


  • Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    Assistant Front Office ManagerAs a key member of our front office team, you will play a vital role in delivering exceptional guest experiences and ensuring seamless hotel operations. Your primary responsibility will be to support the Front Office Manager in managing all aspects of the front office, including staffing, training, and guest service.Key...


  • Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    Assistant Front Office ManagerAs a key member of our front office team, you will play a vital role in delivering exceptional guest experiences and ensuring seamless hotel operations. Your primary responsibility will be to support the Front Office Manager in managing all aspects of the front office, including staffing, training, and guest service.Key...


  • Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    {"h2": "Assistant Front Office Manager Job Description", "p": "At Italian Hospitality Collection, we're looking for a skilled Assistant Front Office Manager to join our team at Anglo American, Curio Collection by Hilton Florence. As a key member of our front office team, you'll play a vital role in delivering exceptional guest experiences and ensuring...

  • Guest Service Manager

    5 giorni fa


    Florence, Toscana, Italia Accor A tempo pieno

    About The HoxtonThe Hoxton is a series of open-house hotels, each in a neighbourhood that we love. We're passionate about creating great hospitality experiences and building a portfolio of brands.Job DescriptionKey Responsibilities:Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless...

  • Guest Services Agent

    1 settimana fa


    Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons Hotels and ResortsFour Seasons Hotels and Resorts is a global leader in luxury hospitality, with a commitment to delivering exceptional guest experiences. Our team of dedicated professionals is passionate about creating unforgettable moments for our guests, and we're seeking a talented Guest Services Agent to join our team at Four Seasons...