Strategic Client Re-engagement Manager

1 mese fa


Milano, Lombardia, Italia GfK Growth from Knowledge A tempo pieno
Job Description

The Win Back Manager is a key role within our organization, responsible for re-engaging and rebuilding relationships with blue-chip clients who have previously engaged with our products and services or partnered with our competition. This position requires a deep understanding of blue-chip clients' needs, exceptional relationship-building skills, and a proactive approach to identifying and addressing their specific pain points.

Key Responsibilities:

  • Proactively reach out to key decision-makers and influencers within blue-chip client organizations to understand their reasons for disengagement or choosing competition.
  • Develop and maintain strong, strategic relationships with clients to enhance customer loyalty and satisfaction.
  • Conduct regular check-ins to assess client needs and provide tailored solutions.
  • Prepare materials to showcase our capabilities, including reports and analyses to be shared with prospective clients.

Requirements:

  • Bachelor's degree in Business, Marketing, or a related field.
  • At least 3 years of experience in account management, sales, or a related role with a focus on blue-chip clients.
  • Proven track record of successfully re-engaging and building strong relationships with high-profile clients.
  • Exceptional negotiation, communication, and presentation skills.
  • Strong analytical skills with the ability to interpret data and trends.

This role can be based in any of our main office locations, and we offer a dynamic and inclusive work environment that values diversity and equal employment opportunity.



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