Guest Services Liaison
3 settimane fa
Armani Hotel Milan Opportunity
We are looking for a skilled Guest Service Agent to join our Lifestyle Department at the 5-star Armani Hotel Milan, located in the heart of the famous Milan fashion district.
- Key Responsibilities:
- Be located in the Hotel Lobby to assist guests whenever required.
- Welcome and handle all walk-ins, providing exceptional customer service.
- Support the LSM and ALSM with administrative duties, ensuring seamless operations.
- Run required reports and report any discrepancies to involved parties, maintaining accuracy and attention to detail.
- Stay up-to-date on expected arrivals and departures, ensuring a smooth guest experience.
- Maintain positive guest and colleague interactions, fostering a good working relationship.
- Establish rapport with guests, promoting a positive guest relationship.
- Work in a supportive and flexible manner with other departments, embodying the "We work through Teams" spirit.
- Prepare daily, weekly, and monthly reports, as well as storage control reports, to maintain transparency and organization.
- Support the demonstration and reinforcement of Armani's Values and Culture Characteristics.
- E nsure punctuality is maintained at all times, adhering to high standards.
- Handle enquiries in person or by telephone, providing accurate and helpful information.
- T ake appropriate steps in emergency situations, prioritizing guest safety and well-being.
- Receive and attend to outgoing calls, including local, trunk, and international calls.
- Take responsibility for cashing up guest payments, ensuring accurate financial transactions.
- Stay updated on special programs and events in the hotel and city, recognizing and responding to guest needs.
- We are seeking individuals with a solid knowledge of Front Office, a strong work ethic, and people-management skills, as well as great attention to detail and a proactive approach to addressing and resolving issues.
- Previous experience in a 5-star hotel and/or related fields is required, with at least 1 year of experience in the same position.
- Good knowledge of Opera is necessary, and fluency in English is required, with additional languages such as Chinese or Arabic being desirable.
- Knowledge of the attractions and events in Milan is also essential.
-
Guest Experience Lead
3 settimane fa
Milano, Lombardia, Italia Marriott International A tempo pienoOversee Guest Experience at a Luxury HotelCasa Brera, a Marriott International property, seeks a Guest Experience Supervisor to join our pre-opening team. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences, from check-in to check-out.Key Responsibilities:Act as Duty Manager, overseeing the front desk and...
-
Guest Service Line Representative
3 settimane fa
Milano, Lombardia, Italia Meliá Hotels International A tempo pienoMission: As a Guest Service Line Agent at Meliá Hotels International, you will be responsible for delivering exceptional customer service through our telephone line, ensuring that every guest feels valued and supported throughout their stay.Key Responsibilities:Customer Service: Comply with our customer service strategy, efficiently managing all guest...
-
Guest Experience Ambassador
1 mese fa
Milano, Lombardia, Italia Hyatt Corporation A tempo pienoGuest Experience AmbassadorPark Hyatt Milano is a 5-star luxury hotel seeking a Guest Experience Ambassador to provide exceptional service to our guests. As a key member of our Front Office team, you will be responsible for creating memorable experiences for our guests through personalized service and attention to detail.Main ResponsibilitiesWelcome guests...
-
Guest Experience Ambassador
1 mese fa
Milano, Lombardia, Italia Marriott International A tempo pienoAbout the RoleWe are seeking a highly skilled Guest Experience Agent to join our pre-opening team at Casa Brera, a luxury lifestyle hotel in the heart of Milan. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our guests is memorable and unique.Key...
-
Luxury Hotel Guest Experience Specialist
4 settimane fa
Milano, Lombardia, Italia Marriott International A tempo pienoAs a Guest Experience Agent at Casa Brera, you will be part of a dynamic pre-opening team that is redefining the luxury hotel experience in Milan. Reporting to the Front Desk Manager, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our discerning guests.Key Responsibilities:Organize and confirm guest...
-
Guest Experience Ambassador
4 settimane fa
Milano, Lombardia, Italia Hyatt Corporation A tempo pienoJob SummaryPark Hyatt Milano is a 5-star luxury hotel seeking a skilled Guest Experience Agent to provide exceptional service to our guests. As a key member of our Front Office team, you will be responsible for ensuring a seamless and personalized experience for our guests from pre-arrival to departure.Main ResponsibilitiesWelcome guests in a friendly,...
-
Guest Service Representative
2 settimane fa
Milano, Lombardia, Italia Starhotels S.P.A. A tempo pienoAs a Guest Service Agent at Starhotels, you will be the first point of contact for our guests, creating memorable experiences during arrival, stay, and departure. Key responsibilities include:Key ResponsibilitiesRespond promptly to guest inquiries and provide information and assistance.Manage check-in and check-out activities, and other related...
-
Luxury Hotel Guest Experience Professional
3 settimane fa
Milano, Lombardia, Italia Marriott International A tempo pienoAbout This Opportunity:We're seeking a skilled Guest Experience Agent to join our pre-opening team at Casa Brera, a Luxury Group of Marriott International. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless interactions across our hotel's services.Key Responsibilities:Process...
-
Senior Guest Experience Coordinator
2 settimane fa
Milano, Lombardia, Italia Starhotels A tempo pienoJob SummaryStarhotels seeks a skilled Guest Relations Agent to join its Front Office Team at the Hotel Rosa Grand in Milan. As the main contact between hotel and guests, you'll provide exceptional service, ensuring a memorable stay for our visitors.Detailed Responsibilities• Be the key point of contact for guests, efficiently responding to inquiries and...
-
Luxury Hotel Guest Experience Professional
3 settimane fa
Milano, Lombardia, Italia Hyatt Corporation A tempo pienoRole Overview As a Guest Experience Agent at Park Hyatt Milan, you will be responsible for delivering exceptional service to our guests, ensuring a personalized and memorable experience throughout their stay. Key Responsibilities Greet guests in a friendly and professional manner, registering them and providing information on hotel services and room...
-
Luxury Hotel Guest Experience Specialist
4 settimane fa
Milano, Lombardia, Italia Hyatt Corporation A tempo pienoJob SummaryWe are seeking a highly skilled Guest Experience Agent to join our team at Park Hyatt Milano. As a Guest Experience Agent, you will be responsible for delivering exceptional guest service and creating memorable experiences for our guests.Main ResponsibilitiesWelcome guests in a friendly, prompt, and professional manner.Register guests, issue room...
-
Guest Experience Supervisor
4 settimane fa
Milano, Lombardia, Italia Marriott International A tempo pienoAt Marriott International, we are seeking a skilled Guest Experience Supervisor to join our team at Casa Brera, a luxury lifestyle hotel in the heart of Milan. As a key member of our pre-opening team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay.Key Responsibilities:Act as Duty Manager and be...
-
Customer Service Liaison
4 settimane fa
Milano, Lombardia, Italia CAE A tempo pienoJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Liaison to join our team at CAE. As the main point of contact for administrative duties, you will be responsible for managing daily operations related to customer services, training centre administration, and reception tasks.Key ResponsibilitiesManage front and back-office...
-
Customer Service Liaison
2 settimane fa
Milano, Lombardia, Italia RDM Group A tempo pienoJob Description:We are seeking a Customer Service Liaison to join our Milan team at RDM Group.The successful candidate will be responsible for managing a portfolio of B2B customers in the Order to Cash process.Key Responsibilities:Act as a central point of contact between customers and internal services.Communicate with customers via phone and email...
-
Guest Service Coordinator
3 settimane fa
Milano, Lombardia, Italia Marriott International, Inc. A tempo pienoJob Summary: We are seeking a highly skilled Guest Service Coordinator to join our team at Marriott International, Inc.About the Role:As a Guest Service Coordinator, you will be responsible for providing exceptional service to our guests by supplying directions and information regarding property amenities, services, and hours of operation, and local areas of...
-
Luxury Hotel Guest Experience Specialist
4 settimane fa
Milano, Lombardia, Italia Hyatt Corporation A tempo pienoGuest Experience AgentPark Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.As a Guest Experience Agent, you will be responsible for guests' pre-arrival communications and experiences once at the hotel, ensuring the...
-
Guest Service Representative
2 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoEmbark on an exciting journey with Meliá as a Guest Service Representative. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals to join our ranks.Key Responsibilities:Manage customer inquiries and requests through our telephone line, prioritizing excellent service and satisfaction.Personalize...
-
Milano, Lombardia, Italia Marriott International A tempo pienoJob SummaryWe are seeking a highly organized and customer-focused Groups and Events Coordinator to join our team at Marriott International. As a key member of our sales and marketing team, you will be responsible for providing exceptional guest service and support to our clients and guests.Key ResponsibilitiesGuest Service and Support: Provide top-notch...
-
Luxury Hotel Guest Experience Ambassador
2 settimane fa
Milano, Lombardia, Italia Hyatt Corporation A tempo pienoMain ResponsibilitiesAs a Guest Experience Agent at Hyatt, you will provide exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key DutiesWelcome guests with a friendly, professional demeanorRegister guests, issue room keys, and provide information on hotel servicesCreate personalized experiences for our guests through empathy...
-
Guest Service Line Representative
4 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoThe Meliá ExperienceAs a Guest Service Line Representative, you will be the face of our hotel, providing exceptional customer service to our guests. Your role will be to ensure that every guest has a memorable and enjoyable stay with us.Your Key ResponsibilitiesManage guest requests and complaints in a professional and courteous manner.Provide personalized...