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Training Manager Italy

2 mesi fa

Milano, Lombardia, Italia Van Cleef & Arpels A tempo pieno
About the Role

As a key member of the Van Cleef & Arpels Retail team, you will be responsible for implementing and maintaining a comprehensive training strategy that nurtures excellence throughout the network. This involves supporting the business performance of the company while promoting a culture of excellence and consistency across all retail boutiques.

Key Responsibilities
  • Define a local training plan for retail boutiques in line with the regional retail strategy and the global training strategy, while planning and monitoring the yearly budget accordingly.
  • Organize and execute high-impact, interactive, and consistent in-class and digital trainings to transmit the culture and history of the Maison within the team.
  • Encourage e-learning and monitor completion rates.
  • Analyze retail team performance and skills, and identify training needs.
  • Develop and implement an individual coaching strategy for all sales associates, ensuring training coaching follow-ups in collaboration with boutique managers.
  • Provide required support to the conception and/or animation of key transversal projects in coordination with related experts (such as marketing, retail operations, CRM, VM, client care, and HR).
About You

We are looking for a highly organized, energetic, and well-structured individual with a strong spirit of initiative and commitment. You should have excellent multitasking and task prioritization skills, as well as a great communicator who can represent the Maison nationally and share your passion for delivering excellent client experiences.

What We Offer

By joining Van Cleef & Arpels, you will be part of a team that prioritizes professional development and offers opportunities for growth and advancement. You will have the chance to work with a luxury brand that values excellence and consistency, and to contribute to the success of the company.