Customer Service Liaison
3 settimane fa
As a Delivery Station Customer Service Associate, you will be the face of Amazon's customer service, working closely with our logistics team to ensure seamless delivery experiences for our customers.
Key Responsibilities:
- Investigate and resolve delivery issues in a timely and professional manner
- Collaborate with Amazon logistics and delivery partners to ensure efficient delivery processes
- Keep accurate records of customer queries and progress
- Assist with internal communications and contribute to continuous improvement initiatives
A Day in the Life:
You will be based at one of our last-mile delivery warehouses, working closely with our warehouse team, delivery partners, and customers to resolve delivery issues and ensure a smooth customer experience.
About the Team:
Amazon Logistics is a fast-paced and dynamic team that handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers.
What We're Looking For:
- Relevant experience in customer service or a related field
- Advanced proficiency in Italian and proficiency in English
- Ability to work in a fast-paced environment and adapt to changing situations
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