Customer Service Liaison
2 settimane fa
Job Overview
An opportunity has arisen for a permanent role within the ADM team based in Italy. The purpose of this position is to interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
Responsibilities:
- Be the primary interface on a day-to-day basis with direct account responsibility for accounts in Italy
- Carry out contract review on orders/schedules and process in SAP system
- Direct collaboration on specific customer portals
- Progress / expedite orders as requested
- Process customer returns
- Investigate credit and debit requests and queries to issue credit/debit as necessary
- Have regular reviews with your account base to discuss OTD, backlog, general support issues
- Review, action and issue all relevant order related reports
- Answer technical queries from customer as required using intranet technical reference and be able to offer alternatives using the available resources
- Use Excel extensively to create and update pricing spreadsheets
Requirements:
- 2-3 years of experience in a comparable industrial Customer Service environment (B2B)
- Bachelor in Business Administration or similar education
- Excellent Italian and English language skills
- Excellent interpersonal skills
- Experience on SAP, E-commerce
- The ability to communicate with customers and people at all levels of the organization
- Have an organized / methodical way of working, accurate with an eye for detail
- The ability to work under pressure to tight deadlines
- Excellent Excel and Word skills
- Ideally have a sound product knowledge of harness components
About Te Connectivity Corporation
Te Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. Te Connectivity ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
What Te Connectivity Corporation Offers
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority. We offer a competitive salary package, performance-based bonus plans, health and wellness incentives, employee stock purchase program, community outreach programs/charity events, and employee resource group.
Location
MILANO, MI, IT
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