Restaurant & Bar Host
3 settimane fa
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. We're passionate about creating great hospitality experiences and building a portfolio of brands.
Job DescriptionKey Responsibilities- Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome to handling any questions and helping out with requests.
- Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
- Work with all our teams to make sure we're always busy and help our restaurant team with any individual and group bookings.
- Answer phones, sort out requests, give recommendations - you're the one-stop-shop for our guests to turn to.
- Take reservations over the phone, handle cash and card payments and help out the team on the floor.
- Master the use of the online reservation system and be sure to add all necessary information to reservations.
- Anticipate needs and proactively provide solutions so that our guests' expectations are not only met but exceeded.
- Individuals who are looking for a place where they can be themselves and thrive in a positive environment.
- Passion for hospitality and a desire to make a positive impact on the people you interact with.
- Able to work well in a team and support colleagues to achieve our goals.
- Previous experience in a busy front of house role and a genuine care for making people feel welcome and looked after.
- Able to think on your feet and come up with creative solutions to problems.
- Able to work in a fast-paced environment and maintain a high level of energy and enthusiasm.
- The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
- Join an innovative, fast-growing, international group that's committed to building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Excellent discounts across The Hoxton and the global Ennismore family.
- A competitive package and plenty of opportunity for development.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
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