High-Level IT Support Specialist

1 settimana fa


Piano di Follo, Liguria, Italia Stefanini, Inc A tempo pieno

With over 35 years of experience in delivering IT services worldwide, Stefanini Inc. is a Brazilian company that offers a range of services including IT outsourcing and application development. As an Onsite IT Technician, you will be part of a multicultural team spread across Europe and play a key role in ensuring the successful delivery of a premium IT support service.

Job Overview

This is a fantastic opportunity to join a stable multinational environment and take advantage of exposure to an international setting.

The ideal candidate will have general End User technology knowledge and End User Workspace platforms expertise. Additionally, they should be familiar with Microsoft platforms such as Active Directory, Office, and SCCM.

Key Responsibilities
  • Face-to-face IT support for users;
  • Hardware installation, movement, and de-installation;
  • Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.);
  • System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environments;
  • Small project management related to new hardware or software installation;
  • Software, patches, and updates installation using MS SCCM;
Requirements
  • 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization;
  • End User technology knowledge;
  • End User Workspace platforms expertise;
  • Microsoft platforms knowledge (Active Directory, Office, SCCM);
  • ITSM Tool Set (Ticket Management Software) preferred;
  • Soft skills: planning and organizing; attention to details; problem-solving; analysis; flexibility; customer sensitivity; technical writing skills;
  • Excellent English language skills, written and spoken;
What We Offer
  • A competitive salary with 14 installments per year and meal vouchers;
  • Special referral bonuses for recommending friends;
  • Possibility to follow trainings via Stefanini University, IT and soft skills training provided by our specialists;
  • Opportunities for professional development in a stable multinational environment;
  • Exposure to an international environment as part of a multicultural team spread across Europe;

We value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We encourage diversity and inclusion in the workplace.

About Us

We are a global IT services provider with a presence in 41 countries and 70 offices worldwide. Our clients come from various industries, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities.



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