Client Success Technical Manager
3 settimane fa
About CoreView
CoreView stands as the leading management platform for Microsoft 365, designed specifically for IT teams that are revolutionizing their management of the Microsoft 365 ecosystem. Our platform offers a cohesive strategy for delegated administration and automated governance, surpassing the capabilities of standard tools and isolated products. Organizations of various sizes opt for CoreView to manage expenses, enhance administration, address security and compliance challenges, and empower their IT personnel and workforce.
At CoreView, we enable organizations to maximize their potential with Microsoft 365. As a proud Microsoft Gold Partner and a presence on the Azure Marketplace, we are dedicated to collaborating exclusively with a global network of Microsoft resellers, solution integrators, and managed service providers. CoreView | Because Microsoft 365 is integral to your business. For further details, please visit our website.
Main Responsibilities:
- Oversee the complete technical relationship with assigned accounts.
- Craft proposals and high-level designs incorporating feedback from customer stakeholders.
- Identify the business and technical needs of customers for the implementation of proposed solutions.
- Act as the technical representative in all internal sales meetings.
- Develop Statements of Work (SOW) for all professional services engagements.
- Contribute to the strategy for responding to Requests for Proposals (RFPs).
- Independently implement the platform's features during pre-sales Proof of Concept (PoC) sessions and customer onboarding after purchase.
- Regularly report to management regarding time allocation, revenue, billable activities, and services rendered.
- Monitor opportunities being pursued and services related to the efforts of additional team members.
- Facilitate technical discussions with customers to uncover potential sales opportunities for add-ons or professional services.
Requirements:
- Extensive knowledge of Microsoft 365 technologies.
- Proficient in creating and configuring Microsoft 365 tenants, including Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive.
- Solid understanding of Azure DevOps.
- Familiarity with on-premises environments utilizing various Microsoft Active Directory and Exchange Server configurations.
- Comprehension of Disaster Recovery and/or Business Continuity principles.
- Strong functional knowledge of Automation & Orchestration technologies.
- Diverse technology background with a focus on data center technologies and familiarity with cloud hyper-scalers.
- Adept at analyzing complex business and technical challenges and formulating solution proposals.
- Relevant degree or equivalent work experience.
- Excellent communication skills, including presence in meetings and peer leadership.
- Preferred: Proficiency in French and/or German.
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