Cabin Services Country Director

7 giorni fa


Milano, Lombardia, Italia Easyjet A tempo pieno

We are EasyJet, a leading European low-cost airline serving tens of millions of customers annually. As Cabin Services Country Manager, you will be at the forefront of our operations, driving strategic decisions for cabin services in Italy. Your mission is to empower your team to deliver exceptional customer experiences, ensuring safe and outstanding flight services that maintain our position as Europe's most loved airline.

Key Responsibilities:
  • Foster an open and dynamic environment that encourages communication, idea-sharing, and service excellence.
  • Oversee cabin crew operations, including Industrial Relations and Employee Relations, in partnership with HR and IRBP.
  • Lead by example, flying with cabin crew to gain insights and inspire real-time solutions.

You will work closely with colleagues across the organization to drive business goals, align KPIs with flight and ground operations, and continually elevate service quality. As Cabin Services Country Manager, you will set clear targets, foster accountability, and provide regular feedback while supporting team development and skill growth.

Requirements:
  • Proven experience in operational improvement through team engagement.
  • Strong leadership and change management expertise, with a demonstrated ability to lead, coach, and motivate.
  • Exceptional communication and interpersonal skills to connect with all levels of the organization.
  • Fluent English and local Italian language skills.
  • Willingness to travel regularly across the network to stay connected with crew at each base.

This is a full-time role based in Italy, working 40 hours per week. We welcome applications from individuals who share our commitment to delivering exceptional customer experiences and who can thrive in a high-pressure, dynamic environment. Estimated salary: €80,000 - €120,000 per annum, depending on experience.



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