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  • Nichelino, Piemonte, Italia BCS Automotive Interface Solutions A tempo pieno

    About the RoleBCS Automotive Interface Solutions is seeking a highly skilled Customer Quality Engineer to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest level of quality in our products and services.Key ResponsibilitiesCoordinate the entire warranty claims process, including receiving...

Customer Quality Assurance Specialist

2 mesi fa


Nichelino, Piemonte, Italia BCS Automotive Interface Solutions A tempo pieno

Job Overview

BCS Automotive Interface Solutions presents exciting career opportunities within a dynamic environment. With nearly 70 years of experience as a prominent automotive supplier and a workforce of 3,500 employees globally, we are now an independent entity facing the thrilling challenges of the automotive industry.

Your Responsibilities as a Warranty Engineer:

  • Oversee the complete warranty claims process, which includes gathering warranty-related data, coordinating parts returns, performing analyses based on customer specifications, and engaging in customer meetings to deliver warranty reports.
  • Be prepared for international travel, dedicating 30% to 50% of your working time (1-2 weeks per month).
  • Actively engage in the warranty escalation process initiated by clients, preparing claims analyses, and managing the de-escalation procedures.
  • Assist in collecting data from customers and customer portals for warranty reporting.
  • Upload necessary information to customer portals in the required formats.
  • Conduct statistical analyses of warranty data and predict trends.
  • Review customer warranty contracts.
  • Investigate claimed parts and fulfill 8D report requirements.

Your Responsibilities as a Customer Quality Engineer:

  • Ensure the ongoing development and updating of the product quality data management system, providing regular summaries of information to all relevant functions.
  • Manage customer complaints effectively by communicating issues within the team, promoting root cause analysis, and defining corrective actions to be implemented and tested in the field.
  • Deliver well-reasoned responses to customers through comprehensive reports.
  • Ensure the execution and updating of action plans in response to complaints, customer visits, audits, and more.
  • Conduct qualitative checks on materials during various process stages in collaboration with quality inspectors to maintain customer requirements.
  • Develop and present statistical data regarding the costs associated with external quality issues (PPM, IP/E, selection costs, claims statistics, etc.).
  • Support Plant Quality in establishing controls for the production of finished goods, semi-finished products, and materials.
  • Manage customer PPAP during projects, preparing documentation tailored to each customer's specifications using relevant portals.
  • Coordinate customer visits and audits (system audit, VDA audit, IATF audit), ensuring the implementation and updating of action plans in response.
  • Promote and implement continuous improvement initiatives through projects aimed at enhancing corporate performance metrics in alignment with corporate standards.

Your Qualifications:

  • A Technical University Degree with a minimum of 3-5 years of relevant experience in a similar role.
  • Strong knowledge of quality tools and methodologies.
  • Exceptional communication, problem-solving, and decision-making skills.