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IT Help Desk Specialist

2 mesi fa

Milano, Lombardia, Italia Glovo A tempo pieno

About Glovo

Glovo is a fast-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Our Mission

We are looking for passionate and talented IT Service Desk people to join our IT Team, based in Milan, Italy. Our team is a core function of the IT organization and a key contributor to providing high-quality production support for our business-critical IT Systems.

Key Responsibilities

  • Prepare end-user hardware;
  • Provide timely and effective support for local IT hardware;
  • Laptops, meeting rooms, auditoriums, monitors, access control, CCTV;
  • Support corporate events such as culture days or company standups;
  • Maintain inventory;
  • Maintain the current hardware;
  • Performed updates/upgrades;
  • Monitor the different services;
  • Resolve Layer 1 and 2 service requests;
  • Develop and maintain documentation and procedures;
  • Administrate and operate different IT tools and systems;
  • Be the IT responsible on-site.

Requirements

  • Advanced English Fluency;
  • A degree in Computer Science or relevant experience;
  • 2+ years of relevant full-time experience in IT HelpDesk;
  • Experience supporting Windows and MacOSX environments;
  • Experience supporting Google Workspace, Zoom, and Slack services;
  • Experience with Jira Service Desk or similar;
  • Experience with OneLogin or similar;
  • Good problem-solving and analytical skills with a technical mindset;
  • Great communication skills and solution-oriented approach.

What We Offer

  • Private health insurance to keep you at your peak;
  • Monthly Glovo credit to satisfy your cravings;
  • Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year;
  • Online therapy and wellbeing benefits to ensure your mental well-being.

Our Culture

We thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.