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Esperto di Customer Experience

2 mesi fa

Roma, Lazio, Italia Nissan Motor Corporation A tempo pieno

Missione e obiettivi principali:

Il/la tirocinante riceverà formazione sui principali processi di relazione con i clienti Nissan e con i prospect (potenziali clienti) che coinvolgono il CRM, dalla fase di generazione dei lead alla loro gestione e successive modalità di ricontatto multi-canale (DEM, telemarketing, SMS, direct marketing).

Principali compiti e responsabilità:

  • Supporto alla localizzazione degli asset di comunicazione centrali prodotti da Nissan Europe
  • Monitoraggio/reportistica attività CRM locali dei Dealer (su piattaforma locale myDEM)
  • Supporto nell'estrazione dati/aggiornamento info (su database NCD) per la contattabilità dei clienti
  • Supporto al field NITA nell'organizzazione delle attività di telemarketing Sales/After Sales dei Dealer
  • Supporto reportistica Bonus rivolti alla rete Dealer (per la gestione dei lead e per la fidelizzazione clienti)
  • Supporto nella reportistica delle survey sui clienti/rejectors svolte da Dekra (agenzia esterna per il telemarketing)

Formazione:

Economia

Competenze tecniche specifiche:

  • Buona conoscenza del PC (Excel, Word, PowerPoint)
  • Buone capacità analitiche e relazionali
  • Inglese fluente