Customer Quality Assurance Specialist

1 settimana fa


Rho, Lombardia, Italia Sealed Air Corporation A tempo pieno
Job Description

About the Role

We are seeking a highly skilled Customer Quality Assurance Specialist to join our team at Sealed Air Corporation. As a key member of our quality team, you will play a critical role in ensuring the highest level of quality and customer satisfaction in Italy.

Key Responsibilities

  • Champion the handling of customer complaints and ensure that quality and processing time objectives are achieved.
  • Provide clear and complete descriptions of customer problems, based on researching the root causes of customer dissatisfaction.
  • Address customer problems to the appropriate stakeholders, ensuring effective corrective actions are implemented.
  • Remain in constant contact with customers to provide support and quality responses, ensuring the effectiveness of our actions.
  • Analyze complaint trends within the area of responsibility and proactively visit customers to identify and propose improvement actions.

Requirements

  • Master of Science or Technology or equivalent practical experience and first experience in the food or packaging industry, preferably in a quality department.
  • Strong customer orientation, communication skills, and team spirit.
  • Good technical understanding, analytical skills, and the ability to make complex facts understandable to others.
  • Autonomous, precise, tenacious, persistent, and resilient.
  • Regular trips to customers (30% of the time on average).

About Us

Sealed Air Corporation is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression.



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