Security Manager

2 settimane fa


Florence, Toscana, Italia Marriott International, Inc. A tempo pieno
Job Summary

As a Security Manager at Marriott International, Inc., you will be responsible for managing security and loss prevention operations on a daily basis. This includes protecting property assets, employees, guests, and property, as well as preventing and responding to accidents and fires. You will ensure that all areas of the property are safe and secure, maintain logs, certifications, and documents required by law and Standard Operating Procedures, and strive to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Key Responsibilities
  • Assist in the development and implementation of emergency procedures.
  • Conduct investigations of all losses of property assets and refer to proper management for disposition.
  • Deploy security staff to effectively monitor and protect property assets.
  • Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
  • Conduct periodic patrols of the entire property and parking areas.
  • Recognize success across areas of responsibility.
  • Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others.
  • Identify and make recommendations for minimizing physical hazards and unsafe work practices.
  • Implement action plans to monitor and control risk.
  • Maintain required reports and documentation regarding patrols of property and parking areas.
  • Provide means for obtaining necessary medical attention on a timely basis.
Leadership and Team Management
  • Attend pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
  • Celebrate successes by publicly recognizing the contributions of team members.
  • Communicate the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
  • Encourage and build mutual trust, respect, and cooperation among team members.
  • Identify the developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge or skills.
  • Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Serve as a role model to demonstrate appropriate behaviors.
  • Solicit employee feedback, utilize an 'open door' policy, and review employee satisfaction results to identify and address employee problems or concerns.
  • Strive to improve service performance.
  • Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example.
Customer Service and Relations
  • Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations.
  • Empower employees to provide excellent customer service.
  • Meet quality standards and customer expectations on a daily basis.
  • Incorporate guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
Human Resources and Compliance
  • Assist in minimizing cost of accident claims through aggressive claims management.
  • Bring issues to the attention of Human Resources as necessary.
  • Complete proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
  • Conduct hourly employee performance appraisals according to Standard Operating Procedures.
  • Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Administer property policies fairly and consistently.
  • Maintain first aid and CPR certifications required for Loss Prevention officers.
  • Handle guest problems and complaints.
  • Identify the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Provide services that are above and beyond for customer satisfaction and retention.

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