Technical Training and Support Engineer

5 giorni fa

Milano, Lombardia, Italia Thermo Fisher Scientific A tempo pieno

Job Summary:

Thermo Fisher Scientific Inc. is seeking a highly skilled Technical Training and Support Engineer to join our team. As a member of our Technical Trainer Team, you will collaborate with machinery suppliers and colleagues across our global Drug Product network.

Key Responsibilities:

  • Develop and implement effective training solutions to build our global knowledge base by addressing identified technical knowledge gaps.
  • Support the start-up of new plants and implementation of new processes by maintaining contact with suppliers and customers.
  • Offer mentorship and supervision in addressing field problems, implementing corrective measures, and exchanging valuable insights to prevent future occurrences.
  • Act as an advisor regarding technological investments and development in the network.
  • Collaborate with Global Operational and Engineering teams to establish and exchange widely accepted methods, promoting a productive network for addressing equipment/process challenges.
  • Continuously upgrade your own and collective knowledge through attendance at key symposia, professional organizations, and discussion groups in the industry.

Requirements:

  • Availability to travel up to 50% of the time to both suppliers' and Thermo Fisher facilities globally.
  • Intensity, commitment to solving technical challenges in a dynamic environment.
  • Analytical and hands-on mentality combined with a passion for high-end technology and processes.
  • Proficient in English (verbal and written).
  • Passionate about continuous learning and skilled at understanding how others learn, committed to elevating collective knowledge through on-the-job coaching, classroom, and virtual training.
  • Strong social skills.
  • Ability to create out-of-the-box solutions.
  • Strong proficiency in Microsoft Office suite (Word, Excel), CRM software, and internet tools.

Education and Experience:

  • Bachelor's Degree in Engineering (electrical/mechanical/automation/mechatronic) or Pharmaceutical Technology/Chemistry required.
  • 8+ years professional experience in areas such as equipment maintenance/process & equipment engineering within sterile injectables manufacturing sites required.
  • Experience with PFS and/or vials highly preferred.
  • Experience in acting as a Trainer in a technical environment and/or presenting at industry symposia required.
  • Fluency in English required. Fluency in Italian and/or German highly preferred.

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